Resort Assistant Manager

About Four Seasons

Resort location

Role overview

Responsibilities

• Train, evaluate, lead, motivate, and coach Front Office employees; plan daily operations.
• Stay visible in operations, recognize employees, promote good relations, and handle guest complaints, concerns, and special requests.
• Manage labor and operating expenses through scheduling, budgeting, purchasing, inventory, and cash controls.
• Attend operational meetings to coordinate with other departments.
• Inspect Front Office facilities and equipment and recommend corrections or improvements.
• Work collaboratively and professionally with co-workers and supervisors.

Requirements

• Proven Front Office experience in a resort, hotel, or luxury hospitality environment.
• Strong team leadership, supervision, coaching, and motivation skills.
• Excellent guest service and problem-solving abilities with a customer-focused approach.
• Knowledge of reservations, check-in/check-out procedures, and property management systems (PMS).
• Strong English communication skills; Arabic fluency is an advantage.
• Ability to manage guest relations, resolve complaints, and maintain service standards.
• Flexible and organized, able to work effectively in a fast-paced, multicultural environment.
• Luxury hospitality experience and understanding of Forbes, LQA, or similar standards.

What the employer offers

• Competitive tax-free salary, service charge, and tips.
• Complimentary accommodation with full-board meals and transportation to and from work.
• Medical and life insurance, annual leave, home-leave ticket, and end-of-service benefits.
• Access to fitness, recreational, and social activities, plus learning and global career growth opportunities.

Schedule and hours

• Five days per week, totaling 48 working hours.