Residential Service Technician I
Key Skills for This Role
Full Job Posting
Experience
- A minimum of 1-2 years of experience in Garage Door Service or related mechanical trades.
- Education
- A minimum of a High School Diploma or GED is required.
- Strong troubleshooting and mechanical skills.
- Excellent problem-solving and critical-thinking ability.
- Strong interpersonal and communication skills.
- Ability to work independently with minimal supervision.
- Knowledge of residential garage door systems, openers, and safety devices.
- Valid driver’s License.
- Work Conditions
- This position involves working at residential customer locations, both indoors (garages) and outdoors, in varying weather conditions including heat, cold, and rain.
- Technicians regularly perform physical tasks such as lifting and carrying equipment (up to 75 lbs), climbing ladders, working overhead, and using hand and power tools.
- Work may involve confined or awkward spaces, especially in garages or attics where opener systems are mounted.
- Driving to multiple job sites throughout the day is required, and a valid driver’s license is required.
- Standard work hours are Monday through Friday, with occasional evening, weekend, or emergency service calls based on customer needs.
- Personal protective equipment (PPE), including safety glasses, hard hat, and gloves, must be worn as required.
- Physical Requirements
- Ability to work in outside weather conditions
- Ability to lift up to 75 pounds.
- Repetitive standing, lifting, reaching, bending, climbing, & kneeling
- Working on ladders at varying heights.
Required Skills
- Strong troubleshooting and mechanical skills.
- Excellent problem-solving and critical-thinking ability.
- Strong interpersonal and communication skills.
- Ability to work independently with minimal supervision.
- Knowledge of residential garage door systems, openers, and safety devices.
- Valid driver’s License.
- Work Conditions
- This position involves working at residential customer locations, both indoors (garages) and outdoors, in varying weather conditions including heat, cold, and rain.
- Technicians regularly perform physical tasks such as lifting and carrying equipment (up to 75 lbs), climbing ladders, working overhead, and using hand and power tools.
- Work may involve confined or awkward spaces, especially in garages or attics where opener systems are mounted.
- Driving to multiple job sites throughout the day is required, and a valid driver’s license is required.
- Standard work hours are Monday through Friday, with occasional evening, weekend, or emergency service calls based on customer needs.
- Personal protective equipment (PPE), including safety glasses, hard hat, and gloves, must be worn as required.
- Physical Requirements
- Ability to work in outside weather conditions
- Ability to lift up to 75 pounds.
- Repetitive standing, lifting, reaching, bending, climbing, & kneeling
- Working on ladders at varying heights.
- DISCLAIMER
- All the above duties and responsibilities are essential job functions subject to reasonable accommodation. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. Employees may be required to perform any other job-related instructions as requested by their supervisor, subject to reasonable accommodation. This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship.
Responsibilities
- Job Duties (functions considered essential as defined by ADA)
- Diagnose and troubleshoot issues with garage doors, openers, springs, cables, rollers, sensors, remotes, and control systems.
- Perform skilled repairs and routine maintenance on residential garage doors, openers, and associated hardware to ensure safe and reliable operation
- Communicate clearly and professionally with homeowners to explain repair needs, product options, and service processes. Provide consultative product recommendations when appropriate.
- Maintain detailed and accurate records of all service and installation activities, including parts used, labor performed, and completion status.
- Operate hand and power tools safely and efficiently while maintaining a clean and organized work area.
- Maintain an appropriate and well-organized inventory of commonly used parts and tools in the company vehicle to support efficient daily operations.
- Respond to emergency or on-call service requests on a rotating schedule (if applicable).
- Ensure all work complies with company quality standards, manufacturer specifications, local building codes, and safety guidelines.
- Special assignments or tasks assigned to the employee by their supervisor, as determined from time to time at their sole and complete discretion.
About ASD Lewistown Plant - 101
Manufacturer and distributor of door and gate systems.
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