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Resident Maintenance Supervisor

AMH
Irving, USA
Full-time
Mid
Onsite
Discovered 2 weeks ago

Full Job Posting

Responsibilities:

  • Manage a team of Field Schedulers and Resident Maintenance Specialists, including hiring and onboarding new team members.
  • Ensure proper scheduled coverage of the team to meet organizational needs.
  • Monitor team performance and conduct individual and team coaching, or development sessions as needed.
  • Communicate objectives and oversee daily, weekly, and monthly metrics, working closely with the team to achieve desired outcomes.
  • Review vendor bid submissions to ensure they meet company expectations and the needs of the asset.
  • Provide support to resolve issues or escalations and ensure work orders are completed satisfactorily and promptly.
  • Lead meetings aligned with seasonal and operational trends, proactively addressing the needs of the business.
  • Collaborate with various departmental teams to ensure completion of all service needs within the assigned territory.

Requirements:

  • Bachelor’s degree or five years of progressive responsibility in a maintenance/call center environment preferred.
  • Experience in leading teams is required.
  • Scheduling/Dispatching experience is highly desirable.
  • A keen understanding of the construction, maintenance, and/or property management industry is essential.
  • Proficiency in MS Office.
  • Strong planning, organizing, negotiating, and leadership skills.
  • Excellent verbal, written, and presentation skills.
  • Solid customer service, quality, and results orientation.
  • The capacity to interact effectively at all levels and break down barriers across departments/diverse cultures.
  • The capability to be an effective member of and lead project teams.
  • Willingness to work weekends, as needed required.
  • Compensation
  • The anticipated pay range/scale for this position is $63,909.00 to $79,864.00 Annually. Actual starting base pay within this range will depend on factors including geographic location, education, training, skills, and relevant experience.
  • Additional Compensation
  • This position is eligible to receive quarterly bonus payments.
  • Perks and Benefits
  • Employees have the opportunity to participate in medical, dental and vision insurance; flexible spending accounts and/or health savings accounts; dependent savings accounts; 401(k) with company matching contributions; employee stock purchase plan; and a tuition reimbursement program. The Company provides 9 paid holidays per year, and, upon hire, new employees will accrue paid time off (PTO) at a rate of 0.0577 hours of PTO per hour worked, up to a maximum of 120 hours per year.
  • CA Privacy Notice: To learn more about what information we collect when you apply for a job, and how we use that information, please see our CA Job Applicant Privacy Notice found at https://www.amh.com/ca-privacy-notice.
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Preferred Qualifications

  • Bachelor’s degree or five years of progressive responsibility in a maintenance/call center environment preferred.
  • This position is eligible to receive quarterly bonus payments.

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