Residence Manager

Overview

Residence Excellence Lead

Residence Excellence Lead

• , is to maintain and enhance the living experience and reputation for the owners and residents.
• The RM will be responsible for ensuring that the music and scenting systems are always operational
• The RM should review and ensure that the common areas are appropriately dressed with decorations, flowers, wall art etc.
• The RM should meet Regularly with the External Management Companies Building Manager (EBM) to get updates on the progress of all minor, major and enhancement quotes, approvals and tendering processes
• To monitor maintenance and enhancement projects in the buildings, project specific, Gantt style project timelines, which will be presented to the OC at each quarterly meeting
• RM will be responsible for any resident or calendar events as defined by the OC
• To manage 5 key teams working in the building: Security / Maintenance / Cleaning/ Gardening/ Bell and Valet Staff
• The shift supervisors to each team will report to the RM.
• The RM will define the minimum standards of service that each team must perform-to, and ensure that those standards are met and exceeded where possible.
• In order to achieve this the RM will need to:
• :-Perform twice daily walk rounds and checklists to ensure all maintenance, gardening and cleaning issues are identified
• :-Build up standards and training manuals for new and existing and staff
• :-Ensure all staff are trained to the standards defined
• :-Review Staff uniforms and enhance presentation of current staff members
• :-Remove staff members who are not performing to the given standards
• :-Train staff to a higher of customer service and resident and visitor greeting