Reservations Supervisor
Role Overview
Supervises daily reservations operations and helps deliver memorable guest experiences.
Oversees individual and group reservations in support of guest satisfaction and hotel revenue goals.
Key Skills for This Role
Full Job Posting
Role overview
Supervises daily reservations operations and helps deliver memorable guest experiences.
Oversees individual and group reservations in support of guest satisfaction and hotel revenue goals.
Responsibilities
- Lead the reservations team through day-to-day guidance, training, coaching, and quality checks.
- Manage group room block setup, cut-off dates, inventory, and alignment with contracts and occupancy targets.
- Build and assign group blocks; assist with rooming lists and billing; verify checklists and resumes.
- Support daily and weekly reports on group pickup, no-shows, booking channels, and special rate plan activity.
- Maintain accurate group masters, rooming lists, and special rate plan records.
- Process reservation inquiries and updates for guests and team members.
Qualifications
- A passion for hospitality and delivering memorable guest experiences.
- Leadership, teamwork, integrity, ownership, and accountability are qualities emphasized for the role.
About Hilton
Hilton describes itself as a global hospitality company focused on guest experiences and workplace culture.
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