Reservations Agent
Role Overview
As a Reservations Agent, you handle booking inquiries and deliver memorable guest experiences.
The role spreads the light and warmth of hospitality for every guest stay.
Key Skills for This Role
Full Job Posting
Role Overview
As a Reservations Agent, you handle booking inquiries and deliver memorable guest experiences.
The role spreads the light and warmth of hospitality for every guest stay.
Key Responsibilities
- Respond promptly and professionally to inquiries from guests and team members.
- Convert guest inquiries into confirmed reservations.
- Record and process all reservations with accuracy.
- Use proactive selling techniques to maximize room sales by promoting hotel services and upgrades.
- Respond to sales inquiries and help identify potential leads for future business opportunities.
What It Takes
- A passion for spreading the light and warmth of hospitality.
- Acting with integrity and always doing the right thing.
- Inspiring others through leadership.
- A belief that teamwork drives the best outcomes.
- A sense of ownership and accountability.
- A focus on the now, bringing urgency and discipline to every moment.
About Hilton
Hilton is a global hospitality leader that has welcomed more than 3 billion guests worldwide.
Hilton has been recognized on the World's Best Workplaces list by Great Place to Work and Fortune.
Hilton offers a suite of world-class brands and supports team member career journeys.
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