Reservations Agent (Arabic Speaker)

The Reservations Agent is responsible to materialize the maximum number of requests and reservations.

The job of Reservations Agent is executed satisfactorily when:

• Kempinski Reservation standards are implemented and complied to.
• All relevant data is entered and maintained in the systems in a timely and accurate manner.
• Data is reviewed on an ongoing basis.

Key Responsibilities

• Review daily reservation accuracy, rate compliance from segment and source, system close-out when necessary and rate availability.
• Ensure clients’ satisfaction and adherence to Kempinski service standards.
• Follow internal credit policy.
• Follow up on lost business and bring information about them to the knowledge of the department superiors.
• Spot-check reservations made the previous day and check all VIP arrivals.
• Test calls LQA / IFH results > 85%.
• Follow the internal up-sell programme for Reservations department.
• Perform any other duties as assigned to them by management.

Skills, Knowledge and Expertise

• Knowledge of either Fidelio V6 or Opera PMS is imperative
• Demonstrate energy and enthusiasm
• Excellent oral and written skills in English additional language is an advantage
• Ability to investigate systems malfunctions or user-input errors