Reservations Agent

Overview

• ✈️ 𝗪𝗲'𝗿𝗲 𝗛𝗶𝗿𝗶𝗻𝗴: 𝗥𝗲𝘀𝗲𝗿𝘃𝗮𝘁𝗶𝗼𝗻𝘀 𝗔𝗴𝗲𝗻𝘁
• 𝗟𝘂𝘅𝘂𝗿𝘆 𝗙𝗮𝗰𝗶𝗹𝗶𝘁𝗶𝗲𝘀 – 𝗧𝗿𝗮𝘃𝗲𝗹 𝗗𝗶𝘃𝗶𝘀𝗶𝗼𝗻 \| 𝗔𝗯𝘂 𝗗𝗵𝗮𝗯𝗶, 𝗨𝗔𝗘
• Luxury Facilities operates the UAE's leading private membership programme, with 50,000+ members accessing curated travel, hospitality, and lifestyle benefits across the region and beyond.
• Our travel division handles bookings, packages, and bespoke arrangements for a membership base that expects flawless execution.
• We're hiring a Reservations Agent to own the booking journey from inquiry to confirmation.
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• 🎯 𝗧𝗵𝗲 𝗥𝗼𝗹𝗲
• You'll be the engine behind every confirmed booking — handling member and client requests, securing the right rates, building clean quotations, and making sure no detail slips between inquiry and check-in.
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• 📋 𝗪𝗵𝗮𝘁 𝗬𝗼𝘂'𝗹𝗹 𝗗𝗼
• Handle inbound booking requests for hotels, travel packages, and tailored itineraries
• Check availability with hotel partners, DMCs, and suppliers across the UAE, GCC, and international destinations
• Prepare accurate quotations and present options that match member preferences and budgets
• Confirm reservations, issue vouchers, and manage amendments or cancellations cleanly
• Follow up on pending inquiries until they convert or close
• Coordinate with suppliers to resolve issues, secure upgrades, and protect the member experience
• Maintain booking records and update the CRM with every interaction
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• ✅ 𝗪𝗵𝗮𝘁 𝗬𝗼𝘂 𝗕𝗿𝗶𝗻𝗴
• 2–3 years in a travel agency, tour operator, hotel reservations, or DMC role
• Working knowledge of hotel booking platforms, GDS systems, or B2B travel portals (Travco, WebBeds, Hotelbeds, Booking.com)
• Strong customer service instincts and professional phone/email manner
• Sharp follow-up discipline — you don't let a quote go cold
• Solid computer skills (Excel, email, CRM); fast and accurate with details
• Calm under pressure with the ability to juggle multiple bookings without dropping the ball
• Bilingual (Arabic/English) strongly preferred
• GCC market experience and familiarity with UAE hotel inventory is a bonus
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• 🎓 𝗤𝘂𝗮𝗹𝗶𝗳𝗶𝗰𝗮𝘁𝗶𝗼𝗻𝘀
• No specific degree required — relevant experience and a track record of clean bookings matter most
• UAE-based or willing to relocate; valid UAE residency preferred
• Strong written and verbal communication in Arabic and English
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• 💼 𝗪𝗵𝗮𝘁 𝗪𝗲 𝗢𝗳𝗳𝗲𝗿
• Competitive salary: AED 3,500 – 4,500/month based on experience
• Medical insurance and UAE visa
• Annual leave as per UAE Labour Law
• Travel industry exposure, work with a wide network of hotels, DMCs, and suppliers across the GCC and internationally
• Membership perks and access to in-house travel and lifestyle benefits
• Modern office in Abu Dhabi with a fast-moving, supportive team
• Clear path to grow into senior reservations, account management, or product roles
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• 📩 𝗧𝗼 𝗔𝗽𝗽𝗹𝘆
• Send your CV to 𝗰𝗮𝗿𝗲𝗲𝗿𝘀@𝗹𝘂𝘅𝘂𝗿𝘆𝗳𝗮𝗰.𝗮𝗲 with the subject line "Reservations Agent – Abu Dhabi."
• Tell us in 2–3 lines about a tricky booking you saved or a member you turned into a regular.
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• #Hiring #ReservationsAgent #TravelJobs #HospitalityJobs #AbuDhabiJobs #UAEJobs #TravelAgency #NowHiring