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Reservations Agent
Concorde Hotel Doha
Baladiyat ad Dawhah, QAT
Full-time
Entry
Onsite
Discovered 1 weeks ago
Reservation managementBooking changes and cancellationsCustomer serviceCommunicationPhone etiquetteReception duties
Role Overview
Full-time, on-site Reservations Agent role; the description says the role is based in Kochi.
Key Skills for This Role
Reservation managementBooking changes and cancellationsCustomer serviceCommunicationPhone etiquetteReception duties
Full Job Posting
Role
Full-time, on-site Reservations Agent role; the description says the role is based in Kochi.
Responsibilities
- Handle reservation inquiries by phone, email, and online channels; ensure accurate booking details and timely confirmations.
- Assist guests with room availability, rates, and special requests.
- Coordinate with front office and other hotel departments to optimize occupancy.
- Maintain reservation records and manage modifications and cancellations.
- Support receptionist duties as needed and deliver professional customer service with clear communication.
Qualifications
- Strong reservation skills, including managing bookings, changes, and cancellations across multiple channels.
- Excellent customer service and communication skills, professional phone etiquette, and basic receptionist capabilities.
- Hospitality or front office experience, hotel reservation-system proficiency, attention to detail, and flexible-shift availability are beneficial.
- English fluency, other languages, problem-solving, and a customer-focused collaborative approach are beneficial.
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