Reservation, Ticketing & Holiday Consultant (Arabic Speaking)

Overview

Reservation, Ticketing & Holiday Consultant

Flight Reservations & Ticketing

• Book, issue, reissue, revalidate, void, refund, and cancel domestic and international airline tickets.
• Handle flight reservations using GDS systems such as

Amadeus, Sabre, or Travelport Galileo

• .
• Process ticket exchanges, fare recalculations, refunds, voids, and schedule change procedures.
• Calculate and quote airfares, taxes, ancillary services, and service fees accurately.
• Monitor airline schedule changes and proactively inform customers of any updates.
• Manage individual, corporate, and group travel reservations.
• Ensure compliance with airline fare rules, baggage policies, ticketing regulations, and IATA standards.

Holiday Packages & Travel Consultation

• Consult with clients to understand their travel needs, preferences, budgets, and expectations.
• Design and customize domestic and international holiday packages tailored to customer requirements.
• Create detailed travel itineraries, including flights, hotels, transfers, transportation, sightseeing tours, excursions, cruises, and activities.
• Recommend destinations based on customer interests, travel trends, seasonal offers, and budget.
• Provide expert advice on destinations, cultures, customs, weather, attractions, and travel requirements.
• Sell and promote holiday packages, travel insurance, visa services, tours, transfers, and other travel-related products.
• Negotiate customized travel arrangements and accommodate special customer requests whenever possible.
• Build and maintain strong relationships with hotels, airlines, DMCs, tour operators, and travel suppliers.
• Research new destinations, tourism products, and industry trends to enhance travel offerings.

Customer Service

• Assist customers via phone, email, WhatsApp, and walk-in inquiries.
• Recommend the most suitable travel solutions based on customer preferences, schedules, and budgets.
• Handle booking amendments, cancellations, complaints, refunds, and travel disruptions efficiently.
• Deliver exceptional customer service while maintaining high customer satisfaction.
• Follow up with customers before and after travel to ensure a seamless travel experience.

Travel Documentation & Compliance

• Verify passport validity, visa requirements, transit regulations, and travel restrictions.
• Advise customers regarding airline check-in procedures, baggage allowances, and required travel documentation.
• Ensure all reservations comply with airline regulations, immigration requirements, and company policies.
• Maintain accurate booking records and customer documentation.

Administration & Coordination

• Prepare daily reservation, ticketing, and sales reports.
• Reconcile issued tickets, refunds, and financial transactions.
• Coordinate with airlines, consolidators, GSAs, DMCs, hotels, and suppliers regarding reservations, ticketing, refunds, and schedule changes.
• Stay updated on airline promotions, fare changes, destination updates, and industry developments.
• Support the sales team with competitive airfare quotations and holiday package proposals.
• Achieve monthly sales targets while maintaining high service standards.

Education & Experience

• Diploma or Bachelor's degree in Tourism, Travel, Hospitality, Business Administration, or a related field.
• Minimum
• 3 years of experience
• in reservation, ticketing, and holiday package sales within a travel agency or airline environment.
• Proven experience handling both domestic and international travel bookings.
• Experience in FIT, leisure travel, and corporate travel is an advantage.

Technical Skills

• Proficiency in at least one Global Distribution System (GDS):
• Amadeus
• Sabre
• Travelport Galileo
• Strong knowledge of:
• Flight reservations and ticket issuance.
• Fare construction and pricing.
• Airline ticketing procedures and regulations, including ticket issuance, reissues, exchanges, refunds, voids, fare rules, pricing, and airline ticketing regulations.
• Holiday package planning and itinerary creation.
• Airline fare rules, taxes, baggage policies, visa requirements, and travel regulations.
• Proficient in Microsoft Office applications and online travel reservation platforms.

Skills & Competencies

• Excellent customer service and communication skills.
• Strong sales, negotiation, and upselling abilities.
• Strong attention to detail and accuracy.
• Ability to work under pressure and manage multiple bookings simultaneously.
• Excellent problem-solving and decision-making skills.
• Strong organizational and time-management abilities.
• Target-driven with a proven ability to achieve sales goals.
• Team player with a positive attitude and professional appearance.

Language Requirements

• **Fluency in Arabic and English (spoken and written) is mandatory.**
• Additional languages are considered an advantage.

• Leisure & FIT Travel

• GDS Systems (Amadeus / Sabre / Galileo)

• Customer Service Excellence

• Travel Documentation

• Sales & Upselling

• Problem Solving
• Time Management
• Attention to Detail
• Communication Skills
• Teamwork