naukri
Reservation supervisor
Confidents
Dubai, UAE
Mid-Senior
3 months ago
Reservations Team LeadHotel Reservations SupervisorProblem SolvingAccommodation CoordinatorGuest ServiceTeam Leadership
Free
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Reservations Team LeadHotel Reservations SupervisorProblem Solving
About the Role
Manage the reservation team, resolve guest issues, monitor systems, analyze trends, and require strong problem-solving and leadership skills.
Key Skills for This Role
Reservations Team LeadHotel Reservations SupervisorProblem SolvingAccommodation CoordinatorGuest ServiceTeam Leadership
Full Job Posting
Overview
- Oversee and manage the reservation team, ensuring smooth and efficient daily operations, including staffing and scheduling.
- Handle escalated guest issues and complaints promptly and professionally, striving for resolution and guest satisfaction.
- Monitor reservation systems and booking channels, identifying and resolving discrepancies to maintain data accuracy.
- Analyze reservation trends and occupancy rates to optimize pricing strategies and maximize revenue generation.
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