Reservation agent ( Saudi only ) - InterContinental®
Skills
About This Role
Description
At InterContinental Hotels Group® we want our guests to feel special, cosmopolitan and In the Know which means we need you to:
1.Be charming by being approachable, having confidence and showing respect.
2.
Stay in the moment by understanding and anticipating guests’ needs, being attentive and taking ownership of getting things done.
3.
Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special.
Our People
- May assist with other duties as assigned such running daily reports, e.g. the cancellation, booking, or arrival reports.
Financial Returns
- Book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel in accordance with established standards and scripts using the hotel’s reservations system; process reservations from the sales, reservations centers or travel agencies/wholesalers. Designate and apply appropriate travel agency commissions.
- Up-sell rooms where possible according to established procedures to maximize hotel average room rate; utilize yield management strategies to ensure a full house whenever possible. Suggest alternate dates for sold-out periods.
- Process cancellations, revisions and information updates on changes; process guest reservation requests for other hotels within the reservations system.
- Stay abreast of current rates, rate changes and all promotions; assist in rooms forecasting. Complete daily logs according to established procedures.
- Promote team work and quality service through daily communications and coordination with other departments. Notify sales of any group bookings.
- May assist with other duties as assigned such running daily reports, e.g. the cancellation, booking, or arrival reports.
Responsible Business
- Participate in all community relations activities
Guest Experience
- Provide accurate information about the city and the surrounding attractions when asked by guests; mail hotel-specific information sheets and brochures to guests as requested.
- Respond appropriately to guest complaints. Make appropriate service recovery gestures according to established guidelines in order to ensure total guest satisfaction. Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
- Promote team work and quality service through daily communications and coordination with other departments. Notify sales of any group bookings.
What We Offer
We give our people everything they need to succeed.
From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life.
We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work.
We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.
We promote a culture of trust, support, and acceptance.
Always welcoming different backgrounds, experiences, and perspectives.
So, join us and you'll become part of our hotel family.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job?
We'll never know unless you hit the 'Apply' button.
Start your journey with us today and let's #GoFurtherTogether.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job?
We'll never know unless you hit the 'Apply' button.
Start your journey with us today.
Your resume, rewritten
for this exact role.
Sign up free — Base Career tailors your CV to this job description in 60 seconds.
01 / 05
Resume Tailored to This Job
Your keywords, structure, and story — rewritten to match this exact role and pass ATS filters.
Free · No card · 60 seconds
02 / 05
Cover Letter for This Role, Done
Job-specific cover letters written in Gulf professional tone — ready in seconds, not hours.
Free · No card · 60 seconds
03 / 05
See How Well You Fit This Role
AI match score with clear reasons — know your fit before investing time in the application.
Free · No card · 60 seconds
04 / 05
Apply in One Click
Autofill any application form on Workday, LinkedIn, Bayt, Greenhouse — with your tailored content.
Free · No card · 60 seconds
05 / 05
Track It. Follow Up at the Right Time.
Visual pipeline for every application with AI-timed follow-up reminders so nothing slips.
Free · No card · 60 seconds
Similar Jobs
Service Associate - Reservation Agent
Shangri-La Group · Jiddah
Find Your Shangri-La in Shangri-La Shangri-La Jeddah Anchored on the new Jeddah Waterfront along the shores of the Red Sea, Shangri-La Jeddah sets a new standard for luxury in the city. Floor-to-ceiling windows throughou
Skills
4 days ago
Apply Now↗Apply Now ↗Service Associate - Reservation Agent (175224)
Renaissance Corporate Services · جدة
Find Your Shangri-La in Shangri-La Shangri-La Jeddah Anchored on the new Jeddah Waterfront along the shores of the Red Sea, Shangri-La Jeddah sets a new standard for luxury in the city. Floor-to-ceiling windows throughou
Skills
4 days ago
Apply Now↗Apply Now ↗Reservation Agent (SAUDIS ONLY) - Tamayyaz
Accor · مكة
Company Description “Tamayyaz is a Nationalization Development Program that enables Saudi talents to acquire the needed skills & knowledge for various professions within the hospitality field within a specific time frame
Skills
3 weeks ago
Apply Now↗Apply Now ↗Reservation Agent (SAUDIS ONLY) - Tamayyaz
PULLMAN · مكة
Company Description “Tamayyaz is a Nationalization Development Program that enables Saudi talents to acquire the needed skills & knowledge for various professions within the hospitality field within a specific time frame
Skills
3 weeks ago
Apply Now↗Apply Now ↗Reservation Agent (Saudi National Only)
Rixos · مكة
Company Description Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights fro
Skills
3 weeks ago
Apply Now↗Apply Now ↗2.2K+
Cover Letters & Follow-ups
1.8K+
Resumes Tailored
190.5K+
Jobs Tracked
Trusted by professionals at
Stop applying blindly.
Start getting hired.
Base Career automates the hardest parts of job searching — apply smarter, not harder.
AI Resume in 60s
Your resume rewritten for this exact role using the job description as the brief.
ATS-Optimized
Get past automated screening filters with the right keywords matched to each job.
Application Tracker
Track every job, follow-up, and interview in one visual kanban board.
Free plan · No credit card required