RESERVATION AGENT - FEMALE
Role Overview
Manage reservations and related communications for guests, travel agents, referral networks, and suppliers.
The role covers hotel, ticket, and excursion bookings through email, telephone, B2B platforms, and reservation systems.
Key Skills for This Role
Full Job Posting
Role Overview
Manage reservations and related communications for guests, travel agents, referral networks, and suppliers.
The role covers hotel, ticket, and excursion bookings through email, telephone, B2B platforms, and reservation systems.
Reservation Operations
- Create and maintain reservation records by arrival date and alphabetical listing.
- Prepare confirmation letters and promptly process cancellations and booking modifications.
- Prepare expected-arrival lists, assist with preregistration when appropriate, and process advance reservation deposits.
- Keep bookings and reservation files up to date in the reservation system.
- Check ticket and excursion availability and communicate reservation information to suppliers.
- Determine room rates based on the hotel's selling tactics.
- Maintain a clean and neat appearance and work area.
Requirements
- Fluency in English is required.
- Prior experience working with IDS or a related reservation system is required.
- A guest-focused personality and strong interpersonal and problem-solving abilities are required.
- One year of hotel experience is preferred.
- Additional languages are a plus.
Schedule
- The position is full-time.
Compensation
- Pay is AED 2,000 to AED 2,500 per month.
Workplace
- Work location is in person in Dubai, UAE.
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