Reservation Agent
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
Accor is hiring a Reservation Agent to handle room reservation enquiries, maximize revenue through upselling, and provide excellent customer service. Requires 1-2 years of experience in Front Office, Reservations, or Sales in hospitality, proficiency in Opera and Microsoft Office, and strong communication skills.
Key Skills for This Role
Full Job Posting
Overview
- **Company Description** **Join** **us at Accor,** **where** **life pulses** **with** **passion!**
- As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries.
- While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.
- By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.
- You will join a caring environment and a team where you can be all you are.
- You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!
- You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.
- Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues
- **Hospitality****is** **a** **work** **of** **heart****,**
- **Join** **us and** **become** **a** **Heartist****®.**
- **Job Description** **What do we expect from you?**
- Under the general guidance of the Cluster Assistant Reservations Manager or any other authorized by the management, handle all room reservation enquiries to the required standard, maintain accurate and complete records of all reservations, and take every opportunity to maximize revenue potential for the hotel through upselling and increasing length of stay.
- How your day looks like:
- Accountable for maximizing revenue by converting reservation enquiries in accordance with the hotel selling strategy and providing an excellent standard of customer service.
- To answer all incoming reservation enquiries, by telephone, fax or email, in a timely manner, to the agreed departmental standard, and wherever possible convert them into bookings.
- To be fully knowledgeable in the operation, functionality and standards required in using Opera and TARS System.
- To adhere to the minimum rate / minimum stay selling strategies, as implemented by the revenue. team, whilst always attempting to gain the highest possible revenue advantage for the hotel
- To input reservations into Opera reservation system, ensuring all details are accurate and complete in line with agreed departmental standards.
- To update any special requests and billing details in Opera.
- To provide polite and friendly response to all incoming telephone enquiries.
- To be fully aware of the hotels facilities and to pass information on to the customers, and to maximize hotel revenue by taking every opportunity to up-sell products and hotel services wherever possible.
- To process all enquiries and reservation confirmations on the same day as receipt.
- To maintain accurate filing systems for all correspondence within the department
- To build a good rapport with customers / regular bookers on the telephone to encourage future loyalty and business opportunities.
- To identify potential sales leads for the sales team to develop future accounts.
- To be aware of the hotels financial targets and the contribution made by the reservations team in achieving those targets.
- To ensure a high degree of personal skills, accuracy and attention to detail, and a positive attitude.
- To perform as part of a team, assisting colleagues where necessary and carrying out relevant duties as requested by the team and management.
Qualifications
- Minimum of 1-2 year experience in Front Office, Reservations, or Sales, preferably in the hospitality industry
- Professional telephone etiquette and strong written communication skills
- Proficiency in Property Management Systems (e.g., Opera Cloud) and Microsoft Office applications
- Detail-oriented with the ability to multitask in a fast-paced environment
- Strong problem-solving skills and ability to make decisions independently
- Flexible availability to work various shifts, including weekends and holidays
- Customer-focused mindset with a passion for delivering exceptional service
- Ability to work collaboratively in a team environment
- Strong organizational skills and attention to detail
Additional Information
- Strong interpersonal and problem solving abilities
- Fluency in English , additional languages are a plus
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Accor
Guest Service Agent
Dubai, UAE
Accor is hiring a Guest Service Agent for front office duties in Dubai. Responsibilities include check-in/out, guest requests, account management, and switchboard operations. Requires previous guest service experience, e
Reservation Agent
Dubai, UAE
Accor is hiring a Reservation Agent to handle room reservation enquiries, maximize revenue through upselling, and provide excellent customer service. The role requires experience in Front Office, Reservations, or Sales,
Assistant Front Office Manager
Dubai, UAE
Accor seeks an Assistant Front Office Manager to lead the front office team and ensure exceptional guest experiences at a hotel in Dubai. The role involves overseeing daily operations, managing staff, handling guest comp
Reservations Agent
Dubai, UAE
Company Description Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you b
Assistant Front Office Manager
Dubai, UAE
Accor is seeking an Assistant Front Office Manager to lead the front office team and ensure exceptional guest experiences at a hotel in Dubai. The role requires 5+ years of front office experience with 2+ years in a mana
Tailor
Dubai, UAE
Accor is hiring a Tailor for a hotel in Dubai to mend uniforms, linen, and guest laundry. You will ensure high-quality repairs, maintain stock, and keep work areas clean. Requires 3+ years of experience in a similar role
Moroccan Chef Cuisine
Riyadh, KSA
Mӧvenpick Hotel & Residences Riyadh Job Description We are seeking passionate and talented culinary professionals to join our Moroccan Restaurant team: 1. Chef de Partie 2. Demi Chef de Partie 3. Commis Chef Requirements
Front Office Supervisor, Fairmont The Red Sea
Riyadh, KSA
Fairmont The Red Sea is seeking a professional Front Office Supervisor to lead front office operations at a luxury resort in Umluj, Saudi Arabia. The role involves supervising staff, managing guest relations, and coordin
Guest Service Agent
Dubai, UAE
Reservation Agent
Dubai, UAE
Assistant Front Office Manager
Dubai, UAE
Reservations Agent
Dubai, UAE
Assistant Front Office Manager
Dubai, UAE
Tailor
Dubai, UAE
Moroccan Chef Cuisine
Riyadh, KSA
Front Office Supervisor, Fairmont The Red Sea
Riyadh, KSA