Researcher 1

About HireRight

Overview

Responsibilities

• Verify candidate facts and enter outcomes into client-facing reports.
• Communicate with candidates to obtain missing information or clarify details.
• Support candidates throughout the screening process.
• Collaborate with teams to keep clients informed of issues.
• Follow service-level agreements and client requirements.
• Maintain accurate records and produce complete, accurate reports.
• Meet quality and productivity targets.
• Conduct professional telephone calls and assist with customer expectations.
• Follow up on requests, reports, and escalations.
• Suggest and implement process improvements.
• Remain open to cross-training and may mentor or coach new team members.
• Verify education and employment components using telephone, email, internet, and other resources.

Qualifications

• Bachelor's degree or graduation in any stream.
• 1–3 years of experience in a voice or blended process; background verification experience is preferred.
• Fluent and polite written and verbal English communication.
• Computer literacy and proficient use of Microsoft Office and email.
• Ability to review details quickly and methodically.
• Confidence in telephone communications and maintaining client and candidate relationships.
• Previous customer service experience is preferred.

Hours

• The scheduled hours are 7:30 PM to 4:30 AM IST.