Research Manager, Global CPaaS

About the role

What you'll do

• Own and deliver market intelligence for the global CPaaS practice and track relevant industry trends.
• Monitor CPaaS convergence with contact center and UC&C ecosystems and assess GenAI and agentic AI developments.
• Build CPaaS market sizing and forecasting models and analyze primary and secondary data.
• Write syndicated and custom research on broad market trends and vendor offerings.
• Advise telecom operators, CPaaS providers, and technology vendors on growth, positioning, and ecosystem development.
• Collaborate across communications, network infrastructure, cloud, and AI research teams.
• Build client relationships, support consulting and custom research, and attend or present at relevant events.
• Contribute written and social media coverage of CPaaS news and market events.

What you bring

• Bachelor's degree required; advanced degree is a plus, particularly in telecommunications or a related technical field.
• Five to ten years of relevant CPaaS experience, including expertise in network APIs, conversational messaging, or related technologies.
• Familiarity with GenAI and agentic AI in communications and customer engagement use cases.
• Strong quantitative and qualitative research skills, including data modeling and market sizing.
• Excellent writing and speaking skills and ability to explain technical trends clearly to clients.
• Initiative, adaptability, and problem-solving ability.
• Ability to travel approximately 15–20% as needed.

Work model

• The role is 100% remote.

Benefits and flexibility

• The posting lists 15 vacation days per year, increasing with tenure, and 10 paid sick days per year.
• Benefits include one week of paid new-parenting leave and health, dental, vision, and paramedical coverage.
• Flexible work options include remote work, part-time arrangements, and flexible hours.