Representative- Cust Svc

GENERAL FUNCTION The Customer Service Representative provides resolution to process exceptions by using effective problem-solving and critical thinking techniques. Communicates with internal and external customers, providing excellent customer service via all communication channels. MAJOR DUTIES AND RESPONSIBILITIES Analyzes and resolves order errors and inconsistencies. Uses effective problem-solving techniques to resolve exceptions. Applies critical thinking and attention to detail to ensure customer satisfaction. Follows proper procedures and guidelines for resolutions. Navigates efficiently in all system applications. Process data entry orders. Applies proper level of urgency relative to resolution to exceed expectations. Internal Communication –Store Associates, Leadership, Brand Teams, other Departments, Team Members, Manufacturing Labs, and Distribution Centers. External Communication – Luxottica Retail Vendors, Shipment Couriers, and Outside Labs. BASIC QUALIFICATIONS High School diploma 5+ years Customer Service experience Excellent communication techniques, which includes employing courteous language and proper grammar Excellent critical thinking and problem-solving skills Excellent verbal and written communication skills Excellent active listening and comprehension skills Ability to demonstrate empathy to all situations Ability to negotiate win/win resolutions Ability to multi-task and prioritize handling of issues in a high stress/high pressure work environment Ability to be self-reliant and resourceful Proficient computer skills Experience with Microsoft Excel Solid knowledge of Microsoft Office environment Ability to work extended business hours and weekend hours on a rotating basis PREFERRED QUALIFICATIONS Associate degree Intermediate Optical Knowledge Pay Range: 17.18 - 23.78 This posting is for an existing vacancy within our business. Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package.