Representative, Broker Compensation

And that’s just the beginning...

With 10,000 employees helping more than 39 million people worldwide, every role at Unum is meaningful and impacts the lives of our customers. Whether you’re directly supporting a growing family, or developing online tools to help navigate a difficult loss, customers are counting on the combined talents of our entire team. Help us help others, and join Team Unum today!

This is commonly the first level of a four-level career path. This advanced front-line service professional role is accountable for service execution of complex compensation tasks as well as critical customer relationship management. This is the point of contact for broker commissions and regulatory and compliance inquiries, which directly influence broker relations with the Company. Resolution of complex inquiries will require advanced critical thinking skills and knowledge across all products, services, and platforms. This role will provide highly responsive service to brokers and field/home office partners to achieve common goals/objectives including enriching broker relationships and servicing new and existing business. Services provided will cover any broker inquiry type for every line of Unum business (contracting through payment of commissions). Communication will be facilitated through different mediums (telephone, email, written correspondence). The incumbent will retain ownership of coordinating communication back to the customer or broker until the issue is resolved.

Principal Duties and Responsibilities

Engage in education to continually deepen a broad knowledge base of regulatory and compliance requirements and broker compensation programs across all lines of business

Responses to inquiries could include, but are not limited to, the below. Resolution will be reached independently.

Researching and resolving broker compensation issues

Broker licensing, appointing, and contracting requirements

Regulatory and compliance guidelines

Will partner with other business areas to reach specific case resolution and prevent future service issues.

This individual will play a key role in owning regional or office level relationships with Unum sales teams.

Educate internal and external partners on Broker Compensation practices to equip them with the tools needed for future inquiries.

Provide clear, concise, and timely communications back to your customers and/or internal partners

Serve as a designated resource to provide the highest quality of service for select brokers as well as key internal partners

Anticipate and deliver on the broker/customer’s needs.

Utilize critical thinking to analyze the root cause of an issue and attain full resolution.

Help identify and drive change initiatives to improve workflows and enhance customer service.

Provide support to the leadership team on high profile customers and escalated issues

Collaborate towards meeting team goals that impact the success of departmental objectives

May perform other duties as assigned, including special projects/initiatives

Job Specifications

Bachelor’s degree preferred or equivalent, relevant experience required

Customer service professional with experience required

Strong understanding of the marketplace, value of brokers, and challenges of plan administrators

Proven success in demonstrating creative problem solving by being a strategic/forward thinker, as well as operating as a consultative partner.

Ability to examine and make effective decisions with minimal support

Develop, and strengthen relationships with brokers, field/home office partners, and plan administrators while exemplifying the highest degree of professionalism

Operate and deliver high quality results in a fast paced and multifaceted service environment with a sense of urgency

Strong interpersonal, conflict resolution, and reasoning skills.

Strong written/verbal communication skills

Interacts effectively at all levels of the organization, adjusting communications for the intended audience.

Proven ability to work and thrive under pressure, managing a complex and high workload while simultaneously changing direction based on modification of business priorities

Identify and actively contribute to the implementation of continuous improvement opportunities, resulting in improved processes, efficiencies, and overall service

Displays consistency in accuracy, speed, and quality of work

May be required to support extended hours of coverage

Technical proficiency with the Microsoft Office Suite

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Unum and Colonial Life are part of Unum Group, a Fortune 500 company and leading provider of employee benefits to companies worldwide. Headquartered in Chattanooga, TN, with international offices in Ireland, Poland and the UK, Unum also has significant operations in Portland, ME, and Baton Rouge, LA - plus over 35 US field offices. Colonial Life is headquartered in Columbia, SC, with over 40 field offices nationwide.

Unum is an equal opportunity employer, considering all qualified applicants and employees for hiring, placement, and advancement, without regard to a person's race, color, religion, national origin, age, genetic information, military status, gender, sexual orientation, gender identity or expression, disability, or protected veteran status.

The base salary range for applicants for this position is listed below. Unless actual salary is indicated above in the job description, actual pay will be based on skill, geographical location and experience.

$40,000.00-$75,600.00

Additionally, Unum offers a portfolio of benefits and rewards that are competitive and comprehensive including healthcare benefits (health, vision, dental), insurance benefits (short & long-term disability), performance-based incentive plans, paid time off, and a 401(k) retirement plan with an employer match up to 5% and an additional 4.5% contribution whether you contribute to the plan or not. All benefits are subject to the terms and conditions of individual Plans.

Company:

Unum