Representative Associate - Customer Service

▪ Serve as prime contact for order-related activities.

▪Build and maintain business relationships with customers through multiple communication channels.

▪Work with associates within his/her department and across the organization to achieve optimal customer satisfaction.

▪Input new order requests and manage modifications and cancellations for both manual and electronic orders communications.

▪Coordinate with plants to support on-time order shipment and manage order issues to ensure that they are clear for shipment.

▪Facilitate new business approvals and set up and maintain accurate customer address, contact information, and customer specific requirements.

▪Ensure appropriate delegation of authority is documented and followed and perform all duties in compliance with company policies and procedures.

▪Facilitate actions between multiple departments to meet customer specific needs.

▪Inform sales representatives of current customer activity and order statuses as appropriate.

▪Work in partnership with the credit department and plants to ensure orders are invoiced and processed in a timely manner.

▪Responsible for accurate customer address and contact information as well as keeping customer specific requirements files updated.

▪Communicate proactively with customers regarding requirements, order status, forecast, open complaints, etc to ensure customer satisfaction.

▪Crosstrain and provide backup for other customer service team associates as required.

▪Manage customer invoice process, as needed.

▪Participate in both internal and external order management audits.