indeed
Reports Analyst
Systems Integration, Inc.
Bethesda, USA
Full-time
Onsite
Discovered 5 days ago
ReportingData analysisDashboard developmentMicrosoft ExcelPower BIContact center reporting
Role Overview
Develop, produce, validate, and analyze reports, dashboards, KPI summaries, operational metrics, invoice-support data, and ad hoc deliverables for a government-contracted contact center.
Key Skills for This Role
ReportingData analysisDashboard developmentMicrosoft ExcelPower BIContact center reporting
Full Job Posting
Role overview
Develop, produce, validate, and analyze reports, dashboards, KPI summaries, operational metrics, invoice-support data, and ad hoc deliverables for a government-contracted contact center.
Responsibilities
- Produce daily, weekly, monthly, quarterly, annual, ad hoc, invoice-support, and special reports.
- Analyze KPI performance, contact volumes, trends, service levels, QA metrics, and operational outcomes.
- Support dashboards, data validation, report automation, and management analysis.
- Coordinate with workforce and reporting, operations, program management, and government stakeholders.
- Support QASP and PWS reporting requirements.
Qualifications
- Experience in reporting, data analysis, dashboards, Excel, Power BI, workforce or contact center reporting, or business analysis.
- Strong data quality, documentation, and communication skills.
- Familiarity with Genesys, Salesforce, workforce management tools, and contact center KPIs is preferred.
- Must be able to satisfy background investigation requirements.
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