Reporter

Role overview

Returns processing

• Inspect returned merchandise for condition, quantities, item codes, and eligibility.
• Review return requests and documents for completeness and accuracy; verify authorization against original purchase or shipment records.
• Receive, sort, label, and organize products for restocking, repair, disposal, or further inspection.
• Record returned item status and movement in inventory and return management systems.
• Identify damaged, defective, incorrect, or missing items and report discrepancies.

Coordination and records

• Coordinate with customer service, warehouse, inventory, and finance teams to resolve return-related issues.
• Prepare return documentation, inspection reports, refund records, and related paperwork.
• Process refunds, replacements, and exchanges accurately within established service timelines; communicate procedures and status to customers when needed.
• Investigate differences between returned merchandise, system records, and original order details.
• Maintain an organized returns area and ensure products are categorized, stored, and handled appropriately.
• Follow company policies, quality standards, safety procedures, and applicable consumer protection requirements; protect customer information.
• Assist with inventory checks, returns reporting, and process improvements to address recurring return reasons.

Qualifications

• Secondary school education or equivalent; a business administration, logistics, supply chain, or related diploma is an advantage.
• Good understanding of return processing, inventory control, order fulfillment, and warehouse procedures.
• Strong attention to detail, basic computer skills, Microsoft Office proficiency, and good numerical skills.
• Familiarity with inventory systems, warehouse management software, or order processing platforms is beneficial.
• Strong organization, communication, customer service, teamwork, problem-solving, and ability to prioritize and meet deadlines.
• Ability to handle products carefully, work independently when required, and maintain accuracy, integrity, and accountability.