Repairs Work Planner

Full time Temporary until 30/04/2027 Wrexham County Borough Council is seeking a highly organised and proactive Work Planner to join our Responsive & Planned Repairs service within Landlord Services. This role is central to delivering an efficient, customer-focused repairs service to our tenants. You will be responsible for planning and scheduling emergency repairs, day-to-day maintenance, and planned works across our tenanted housing stock, ensuring operatives are fully utilised and tenants receive a high-quality, responsive service. Key Responsibilities: Work Scheduling & Planning: Organise and programme repairs and maintenance work for tenanted properties, ensuring operatives are deployed efficiently throughout the working day. Emergency Response: Respond to emergency repairs by redeploying operatives quickly, ensuring minimal disruption to tenants and service delivery. Tenant Liaison: Act as a key point of contact for tenants, providing updates on appointment times, managing expectations, and resolving issues promptly. Resource Management: Allocate work based on operatives’ skills and availability, ensuring maximum productivity and effective use of labour, materials, and plant. Operational Coordination: Maintain regular contact with operatives throughout the day, resolving issues, arranging follow-on works, and ensuring jobs are completed within agreed timescales. Performance Monitoring: Review workloads and resource allocation regularly, adjusting plans to meet demand and maintain service standards. Systems & Administration: Accurately record job details, variations, and completions using scheduling systems such as Orchard, Opti-time, and other digital platforms. Absence & Diary Management: Manage operatives’ diaries, including annual leave, sickness, and availability, ensuring continuity of service delivery. Collaboration: Work closely with the Housing Service Centre, Site Agents, and other teams to deliver a seamless and customer-focused repairs service. Requirements: Qualifications: ONC in Business Studies or equivalent qualification. Experience of repairs and maintenance operations, ideally within a housing environment. Experience of planning and scheduling work in a fast-paced environment. Strong organisational and coordination skills Excellent communication and customer service skills Ability to work under pressure and meet deadlines Good IT skills, including Microsoft Office and scheduling systems Knowledge: Understanding of repairs processes, materials, and service delivery within tenanted properties. Experience of using Opti-time, Project Planner, and Orchard systems Knowledge of the Wrexham County Borough area If you are a motivated and organised individual with a passion for delivering high-quality services to tenants, we would love to hear from you. For further enquiries about the role, please contact Aled T Jones Responsive & Planned Repairs Team Leader on 01978 315530, or by email: [email protected] The Council welcomes applications from suitably qualified candidates regardless of race, gender, disability, sexuality, religious belief or age. The Council is committed to developing its bilingual workforce and welcomes applications from candidates who demonstrate their capability to work in both English and Welsh.

Full time Temporary until 30/04/2027

Wrexham County Borough Council is seeking a highly organised and proactive Work Planner to join our Responsive & Planned Repairs service within Landlord Services. This role is central to delivering an efficient, customer-focused repairs service to our tenants. You will be responsible for planning and scheduling emergency repairs, day-to-day maintenance, and planned works across our tenanted housing stock, ensuring operatives are fully utilised and tenants receive a high-quality, responsive service. Key Responsibilities: Work Scheduling & Planning: Organise and programme repairs and maintenance work for tenanted properties, ensuring operatives are deployed efficiently throughout the working day. Emergency Response: Respond to emergency repairs by redeploying operatives quickly, ensuring minimal disruption to tenants and service delivery. Tenant Liaison: Act as a key point of contact for tenants, providing updates on appointment times, managing expectations, and resolving issues promptly. Resource Management: Allocate work based on operatives’ skills and availability, ensuring maximum productivity and effective use of labour, materials, and plant. Operational Coordination: Maintain regular contact with operatives throughout the day, resolving issues, arranging follow-on works, and ensuring jobs are completed within agreed timescales. Performance Monitoring: Review workloads and resource allocation regularly, adjusting plans to meet demand and maintain service standards. Systems & Administration: Accurately record job details, variations, and completions using scheduling systems such as Orchard, Opti-time, and other digital platforms. Absence & Diary Management: Manage operatives’ diaries, including annual leave, sickness, and availability, ensuring continuity of service delivery. Collaboration: Work closely with the Housing Service Centre, Site Agents, and other teams to deliver a seamless and customer-focused repairs service.

Requirements: Qualifications: ONC in Business Studies or equivalent qualification. Experience of repairs and maintenance operations, ideally within a housing environment. Experience of planning and scheduling work in a fast-paced environment. Strong organisational and coordination skills Excellent communication and customer service skills Ability to work under pressure and meet deadlines Good IT skills, including Microsoft Office and scheduling systems Knowledge: Understanding of repairs processes, materials, and service delivery within tenanted properties. Experience of using Opti-time, Project Planner, and Orchard systems Knowledge of the Wrexham County Borough area If you are a motivated and organised individual with a passion for delivering high-quality services to tenants, we would love to hear from you. For further enquiries about the role, please contact Aled T Jones Responsive & Planned Repairs Team Leader on 01978 315530, or by email: [email protected] The Council welcomes applications from suitably qualified candidates regardless of race, gender, disability, sexuality, religious belief or age.

The Council is committed to developing its bilingual workforce and welcomes applications from candidates who demonstrate their capability to work in both English and Welsh.

About Us

Mae Bwrdeistref Sirol Wrecsam wedi'i lleoli yng ngogledd ddwyrain Cymru ac mae'n falch o'i threftadaeth Gymreig a'i hunaniaeth ddiwylliannol. Dros y blynyddoedd mae wedi tyfu i adlewyrchu poblogaeth sy'n aml-grefyddol ac aml-ethnig gan adlewyrchu amrywiaeth ein cymunedau. Wedi'i chanoli ar ddinas Wrecsam, sy'n swatio rhwng mynyddoedd Cymru a gwastadeddau Swydd Gaer, mae'n lleoliad sy'n gallu cynnig y gorau o'r ddau fyd i chi ac rydym yn falch o'n statws dinas (a ddyfarnwyd yn 2022 pan roddwyd i ni'r statws hwn, y seithfed ddinas yng Nghymru i'w gael). Mae Cyngor Bwrdeistref Sirol Wrecsam yn Gyngor unedol sy'n darparu ystod eang o wasanaethau gyda'r nod o wella bywydau trigolion Wrecsam a'r cymunedau cyfagos. Rydym wedi ymrwymo i ddarparu gwasanaethau trwy gydweithio â phartneriaid lleol a chenedlaethol. Gyda ffocws ar ddatblygu cynaliadwy, lles cymunedol, a gwella bywydau trigolion Wrecsam a'r cymunedau cyfagos, mae Wrecsam yn lle gwych i weithio, byw a dysgu. Mae'r cyngor yn gyflogwr cynhwysol gyda gweithlu o tua 5,500, sy'n cynnig rolau amrywiol, hyfforddiant a datblygiad a chyfleoedd gyrfa gwerth chweil. Mae Cyngor Bwrdeistref Sirol Wrecsam yn gwerthfawrogi arloesedd, dwyieithrwydd yn Gymraeg a Saesneg, ac yn croesawu ymgeiswyr o bob cefndir. Fel Cyflogwr Hyderus ac Ymroddedig o ran Anabledd, mae'r cyngor yn sicrhau recriwtio a chefnogaeth hygyrch i weithwyr anabl gan gynnwys cynnig cyfweliad gwarantedig (lle bodlonir eitemau manyleb person hanfodol). Yn ogystal, bydd cyn-filwyr yn derbyn cyfweliadau gwarantedig o dan Gyfamod y Lluoedd Arfog os bodlonir meini prawf cymhwysedd (lle bodlonir eitemau manyleb person hanfodol). Mae buddion cyflogeion yn cynnwys: Aelodaeth o'r Cynllun Pensiwn Llywodraeth Leol Trefniadau gweithio hyblyg Gwyliau blynyddol hael hyd at 32 diwrnod Polisïau sy'n gyfeillgar i deuluoedd sy'n cefnogi ymrwymiadau gofalu a theuluol Cydbwysedd bywyd gwaith ac amser hyblyg (yn dibynnu ar rôl) Aelodaeth hamdden gostyngol Mynediad at Gynllun Gwobrwyo Wrecsam gyda gostyngiadau oddi ar fanwerthwyr blaenllaw yn genedlaethol ac yn lleol Amrywiaeth o adnoddau iechyd a lles, er enghraifft: Hyrwyddwyr Iechyd a Lles Mynediad at raglen cymorth cyflogeion gyda cyngor ar gadw'n iach boed yn ariannol, yn feddyliol neu'n gorfforol: Cwnsela (ar gael 24/7, 365 diwrnod y flwyddyn) Cymorth emosiynol yn y fan a'r lle (ar gael 24/7, 365 diwrnod y flwyddyn) Opsiwn i osod nodau hybu iechyd gyda newidiadau bach o fyw cynaliadwy Cysylltu apiau iechyd i olrhain iechyd corfforol yn awtomatig a chyflawni nodau cynnydd Blogiau, fideos, ryseitiau a mwy o adnoddau sy'n darparu ysbrydoliaeth a chymhelliant Nodi'r risg o ddatblygu clefydau blaenllaw sy'n gysylltiedig â ffordd o fyw ynghyd â sgoriau iechyd meddwl ac ariannol Cyngor cyfreithiol, ariannol a defnyddwyr Digwyddiadau ac ymgyrchoedd iechyd a lles drwy gydol y flwyddyn (e.e. Diwrnod Iechyd Tachwedd, Diwrnod Amser i Siarad, Wythnos Ymwybyddiaeth Iechyd Meddwl, Wythnos Ymwybyddiaeth o'r Haul, Wythnos y Menopos, Wythnos Iechyd Ariannol) Caffi Menopos ac arweiniad Caffi Gofalwyr Di-dâl a chanllawiau Mae ein Cynllun Cyngor (2023–28) yn nodi ein blaenoriaethau ac rydym yn cyflawni'r rhain trwy ddilyn Gwerthoedd Nolan bywyd cyhoeddus (anhunanoldeb, uniondeb, gwrthrychedd, atebolrwydd, agoredrwydd, gonestrwydd ac arweinyddiaeth) yn ogystal â'n Gwerthoedd Corfforaethol ein hunain: Grymuso Ymddiriedaeth a gonestrwydd Dyhead Cydweithredu Gwneud gwahaniaeth Tegwch The County Borough of Wrexham, located in North East Wales, is proud of its Welsh heritage and cultural identity. Over the years it has grown to reflect a population that is multi-religious and multi-ethnic and complements the diversity of our communities. Centred on the city of Wrexham, which nestles between the Welsh mountains and the Cheshire plains, it’s a location that really can offer you the best of both worlds and we are proud of our city status (awarded in 2022 when we became the seventh city in Wales). Wrexham County Borough Council is a unitary Council which delivers a wide range of services aimed at improving the lives of Wrexham residents and surrounding communities. We are committed to providing services through collaboration with local and national partners. With a focus on sustainable development, community wellbeing, and improving the lives of Wrexham residents and surrounding communities, Wrexham is a fantastic place to work, live, and learn. The council is an inclusive employer with a workforce of around 5,500, offering diverse roles, training and development and rewarding career opportunities. Wrexham County Borough Council values innovation, bilingualism in English and Welsh, and welcomes applicants from all backgrounds. As a Disability Confident Committed Employer, the council ensures accessible recruitment and support for disabled employees including offering a guaranteed interview (where essential person specification items are met). Additionally, veterans will receive guaranteed interviews under the Armed Forces Covenant if eligibility criteria are met (where essential person specification items are met). Employee benefits include: Membership in the Local Government Pension Scheme Flexible working arrangements Generous annual leave up to 32 days Family-friendly policies supporting caring and family commitments Work-life balance and flexi time (dependent on role) Discounted leisure membership Access to Wrexham Reward Scheme with discounts off leading retailers nationally and locally Health & well-being resources, for example: Healthy & Wellbeing Champions Employee assistance programme with advice on staying healthy financially, mentally or physically: Counselling (available 24/7, 365 days a year) In-the-moment emotional support (available 24/7, 365 days a year) Option to set health-boosting goals with small, sustainable lifestyle changes Connect health apps to track physical health and meet progress goals Blogs, videos, recipes and more resources providing inspiration and motivation Identify risks of developing leading lifestyle-related diseases with mental health and financial scores Legal, financial and consumer advice Health and wellbeing events and campaigns throughout the year (e.g., November Health Day, Time to Talk Day, Mental Health Awareness Week, Sun Awareness Week, Menopause Week, Financial Health Week) Menopause Café and guidance Unpaid Carer Café and guidance Our Council Plan (2023–28) sets out our priorities for this period and we deliver these by following the Nolan Values of public life (selflessness, integrity, objectivity, accountability, openness, honesty and leadership) as well as our own Corporate Values: Empowerment Trust and honesty Aspiration Collaboration Making a difference Fairness

Aelodaeth o'r Cynllun Pensiwn Llywodraeth Leol

Trefniadau gweithio hyblyg

Gwyliau blynyddol hael hyd at 32 diwrnod

Polisïau sy'n gyfeillgar i deuluoedd sy'n cefnogi ymrwymiadau gofalu a theuluol

Cydbwysedd bywyd gwaith ac amser hyblyg (yn dibynnu ar rôl)

Aelodaeth hamdden gostyngol

Mynediad at Gynllun Gwobrwyo Wrecsam gyda gostyngiadau oddi ar fanwerthwyr blaenllaw yn genedlaethol ac yn lleol

Amrywiaeth o adnoddau iechyd a lles, er enghraifft: Hyrwyddwyr Iechyd a Lles Mynediad at raglen cymorth cyflogeion gyda cyngor ar gadw'n iach boed yn ariannol, yn feddyliol neu'n gorfforol: Cwnsela (ar gael 24/7, 365 diwrnod y flwyddyn) Cymorth emosiynol yn y fan a'r lle (ar gael 24/7, 365 diwrnod y flwyddyn) Opsiwn i osod nodau hybu iechyd gyda newidiadau bach o fyw cynaliadwy Cysylltu apiau iechyd i olrhain iechyd corfforol yn awtomatig a chyflawni nodau cynnydd Blogiau, fideos, ryseitiau a mwy o adnoddau sy'n darparu ysbrydoliaeth a chymhelliant Nodi'r risg o ddatblygu clefydau blaenllaw sy'n gysylltiedig â ffordd o fyw ynghyd â sgoriau iechyd meddwl ac ariannol Cyngor cyfreithiol, ariannol a defnyddwyr Digwyddiadau ac ymgyrchoedd iechyd a lles drwy gydol y flwyddyn (e.e. Diwrnod Iechyd Tachwedd, Diwrnod Amser i Siarad, Wythnos Ymwybyddiaeth Iechyd Meddwl, Wythnos Ymwybyddiaeth o'r Haul, Wythnos y Menopos, Wythnos Iechyd Ariannol) Caffi Menopos ac arweiniad Caffi Gofalwyr Di-dâl a chanllawiau

Hyrwyddwyr Iechyd a Lles

Mynediad at raglen cymorth cyflogeion gyda cyngor ar gadw'n iach boed yn ariannol, yn feddyliol neu'n gorfforol: Cwnsela (ar gael 24/7, 365 diwrnod y flwyddyn) Cymorth emosiynol yn y fan a'r lle (ar gael 24/7, 365 diwrnod y flwyddyn) Opsiwn i osod nodau hybu iechyd gyda newidiadau bach o fyw cynaliadwy Cysylltu apiau iechyd i olrhain iechyd corfforol yn awtomatig a chyflawni nodau cynnydd Blogiau, fideos, ryseitiau a mwy o adnoddau sy'n darparu ysbrydoliaeth a chymhelliant Nodi'r risg o ddatblygu clefydau blaenllaw sy'n gysylltiedig â ffordd o fyw ynghyd â sgoriau iechyd meddwl ac ariannol Cyngor cyfreithiol, ariannol a defnyddwyr

Cwnsela (ar gael 24/7, 365 diwrnod y flwyddyn)

Cymorth emosiynol yn y fan a'r lle (ar gael 24/7, 365 diwrnod y flwyddyn)

Opsiwn i osod nodau hybu iechyd gyda newidiadau bach o fyw cynaliadwy

Cysylltu apiau iechyd i olrhain iechyd corfforol yn awtomatig a chyflawni nodau cynnydd

Blogiau, fideos, ryseitiau a mwy o adnoddau sy'n darparu ysbrydoliaeth a chymhelliant

Nodi'r risg o ddatblygu clefydau blaenllaw sy'n gysylltiedig â ffordd o fyw ynghyd â sgoriau iechyd meddwl ac ariannol

Cyngor cyfreithiol, ariannol a defnyddwyr

Digwyddiadau ac ymgyrchoedd iechyd a lles drwy gydol y flwyddyn (e.e. Diwrnod Iechyd Tachwedd, Diwrnod Amser i Siarad, Wythnos Ymwybyddiaeth Iechyd Meddwl, Wythnos Ymwybyddiaeth o'r Haul, Wythnos y Menopos, Wythnos Iechyd Ariannol)

Caffi Menopos ac arweiniad

Caffi Gofalwyr Di-dâl a chanllawiau

Grymuso

Ymddiriedaeth a gonestrwydd

Dyhead

Cydweithredu

Gwneud gwahaniaeth

Tegwch

Membership in the Local Government Pension Scheme

Flexible working arrangements

Generous annual leave up to 32 days

Family-friendly policies supporting caring and family commitments

Work-life balance and flexi time (dependent on role)

Discounted leisure membership

Access to Wrexham Reward Scheme with discounts off leading retailers nationally and locally

Health & well-being resources, for example: Healthy & Wellbeing Champions Employee assistance programme with advice on staying healthy financially, mentally or physically: Counselling (available 24/7, 365 days a year) In-the-moment emotional support (available 24/7, 365 days a year) Option to set health-boosting goals with small, sustainable lifestyle changes Connect health apps to track physical health and meet progress goals Blogs, videos, recipes and more resources providing inspiration and motivation Identify risks of developing leading lifestyle-related diseases with mental health and financial scores Legal, financial and consumer advice Health and wellbeing events and campaigns throughout the year (e.g., November Health Day, Time to Talk Day, Mental Health Awareness Week, Sun Awareness Week, Menopause Week, Financial Health Week) Menopause Café and guidance Unpaid Carer Café and guidance

Healthy & Wellbeing Champions

Employee assistance programme with advice on staying healthy financially, mentally or physically: Counselling (available 24/7, 365 days a year) In-the-moment emotional support (available 24/7, 365 days a year) Option to set health-boosting goals with small, sustainable lifestyle changes Connect health apps to track physical health and meet progress goals Blogs, videos, recipes and more resources providing inspiration and motivation Identify risks of developing leading lifestyle-related diseases with mental health and financial scores Legal, financial and consumer advice

Counselling (available 24/7, 365 days a year)

In-the-moment emotional support (available 24/7, 365 days a year)

Option to set health-boosting goals with small, sustainable lifestyle changes

Connect health apps to track physical health and meet progress goals

Blogs, videos, recipes and more resources providing inspiration and motivation

Identify risks of developing leading lifestyle-related diseases with mental health and financial scores

Legal, financial and consumer advice

Health and wellbeing events and campaigns throughout the year (e.g., November Health Day, Time to Talk Day, Mental Health Awareness Week, Sun Awareness Week, Menopause Week, Financial Health Week)

Menopause Café and guidance

Unpaid Carer Café and guidance

Empowerment

Trust and honesty

Aspiration

Collaboration

Making a difference

Fairness