Rental Sales Agent

Job Purpose

Sales and Business Development

• Promote daily, weekly, monthly, and long-term vehicle rental services to individual and corporate customers.
• Achieve rental sales and revenue targets set by management.
• Identify new business opportunities and support customer retention initiatives.
• Upsell additional services, insurance products, and vehicle upgrades.

Customer Service

• Welcome customers and provide professional assistance throughout the rental process.
• Respond to customer inquiries via phone, email, and walk-in visits.
• Provide accurate information regarding vehicle availability, rental rates, terms, and conditions.
• Resolve customer concerns and complaints promptly and professionally.

Rental Operations

• Prepare and process rental agreements, quotations, and related documentation.
• Verify customer eligibility, driving licenses, and supporting documents.
• Coordinate vehicle handover and return processes.
• Ensure vehicles are delivered and received in accordance with company procedures.
• Monitor vehicle availability and coordinate with fleet and operations teams.

Administration and Reporting

• Maintain accurate customer records and rental documentation.
• Process payments, invoices, deposits, and related transactions.
• Prepare daily and monthly rental performance reports.
• Ensure compliance with company policies and local regulations.

Education and Experience

• Diploma or Bachelor's Degree in Business Administration, Marketing, Sales, Automotive Management, or a related field.
• 1-3 years of experience in sales, customer service, vehicle rental, automotive, or a related industry.
• Fresh graduates with strong communication and sales skills may also be considered.

Skills and Competencies

• Strong sales and customer service skills.
• Excellent communication and interpersonal abilities.
• Ability to work in a target-driven environment.
• Good negotiation and problem-solving skills.
• Proficiency in Microsoft Office applications.
• Experience using CRM or rental management systems is an advantage.
• Fluency in Arabic and English.

Additional Requirements

• Saudi National.
• Valid Saudi Driving License preferred.
• Professional appearance and customer-oriented attitude.
• Willingness to work flexible hours, including weekends and holidays when required.

Key Performance Indicators