Rental Lead Full-time

E&H Ace Hardware is seeking a motivated and customer-focused Hardware Rental Lead to manage the rental department’s daily operations.

This role ensures excellent customer service, maintains rental equipment processes, and fosters strong customer relationships.

• Answer rental inquiries via phone, providing rates and quotes
• Write and maintain daily contract, reservation, and customer charge files
• Check rental equipment in and out daily
• Schedule rental equipment pick-up and delivery
• Track and update daily overdue rental list
• Train customers on proper use of rental equipment
• Load and unload rental equipment safely
• Address and resolve customer complaints professionally
• Train store employees on rental procedures
• Service and maintain rental equipment functionality
• Maintain inventory of rental merchandise, showroom displays, and parts
• Provide Material Safety Data Sheets (MSDS) and written instructions as requested
• Attend training classes and obtain certifications for operating and servicing equipment

• High school diploma or equivalent required; some college coursework preferred
• Extensive product knowledge of rental equipment or a strong willingness to learn
• Sales and marketing experience in retail, promotions, or one-on-one sales preferred

• Excellent communication and organizational skills
• Strong analytical skills and pricing knowledge with sound decision-making ability
• Proficiency with retail computer systems, MS Word, and Excel preferred
• Ability to multi-task, pay attention to detail, and work collaboratively
• Flexibility to work evenings, weekends, and holidays as needed

• Ability to stand for extended periods
• Ability to lift and move boxes and rental equipment throughout the store
• Perform all physical tasks required for the role

Licenses and Certifications:

• Valid driver’s license with a clean driving record meeting company insurance requirements - must be 22 or older
• Ability to drive heavy-duty vehicles and trailers

Why Work at E&H Ace Hardware?

• Competitive pay and benefits
• Health, dental, vision, and 401(k) for full-time employees
• Employee discounts
• Career growth opportunities in a family-owned local business

E&H Hardware Group operates multiple Ace Hardware stores and services in Ohio, guided by our core value: Local Relationships Built on Trust .

If you’re ready to lead the rental department and provide top-tier customer service, apply today to join our growing team!