Rent Support Assistant NCCHS
Role Overview
About You
The Rent Support Assistant plays a key administrative support role within the Universal Credit and Rents Team, helping to ensure the efficient delivery of housing rent services and excellent customer support.
The post holder is responsible for providing administrative and operational support to the rents function, maintaining accurate records, processing financial transactions, monitoring team inboxes, and assisting with Universal Credit-related activities. They contribute to the smooth running of services that support applicants and tenants while ensuring compliance with council policies, procedures, and data protection requirements.
The post holder will manage enquiries from applicants and tenants via telephone and email, delivering excellent customer service and ensuring queries are resolved or directed appropriately.
The ideal candidate will have:
A broad understanding of the benefits system.
Evidence of working successfully in partnership across different sectors, building and maintaining good working relationships.
Good interpersonal skills and a proven ability to communicate effectively at all levels.
Ability to present written or verbal information in a clear and concise manner.
A personal commitment to the equality, diversity and inclusion challenges faced by our workforce and Nottingham’s people.
Ability to be creative, to be able to identify problems and work to create solutions
You can find the full job description and person specification for this post here.
Please ensure you demonstrate clearly how you meet the 6 above requirements in your CV & supporting document.
We recognise that artificial intelligence (AI) can be a helpful tool when preparing your application. AI can guide you, but only your own words and experiences truly matter – we want to see the real you. All examples and statements must be your own, accurate, and reflect your true experience and values. AI tools do not understand context, think critically, or assess the reliability of information, which means AI-generated responses can feel generic and may not accurately represent who you are. We recruit fairly and inclusively – showing your real self is what helps you succeed. For more information please click here.
Closing Date: 8th November 2026 (11:59pm) - Please note there may be occasions where we close the advert before the closing date, and therefore we encourage you to apply as soon as possible.
Interview date: 16th November 2026 - please note, this is subject to change.
If you have any queries about the role or the recruitment process, please contact us via email: [email protected]
If you have any technical issues when completing your application, please contact our Employee Service Centre: http://emss.org.uk/support
By applying to this job, you agree to our Terms & Conditions.
Full Job Posting
About the Role
About You
The Rent Support Assistant plays a key administrative support role within the Universal Credit and Rents Team, helping to ensure the efficient delivery of housing rent services and excellent customer support.
The post holder is responsible for providing administrative and operational support to the rents function, maintaining accurate records, processing financial transactions, monitoring team inboxes, and assisting with Universal Credit-related activities. They contribute to the smooth running of services that support applicants and tenants while ensuring compliance with council policies, procedures, and data protection requirements.
The post holder will manage enquiries from applicants and tenants via telephone and email, delivering excellent customer service and ensuring queries are resolved or directed appropriately.
The ideal candidate will have:
A broad understanding of the benefits system.
Evidence of working successfully in partnership across different sectors, building and maintaining good working relationships.
Good interpersonal skills and a proven ability to communicate effectively at all levels.
Ability to present written or verbal information in a clear and concise manner.
A personal commitment to the equality, diversity and inclusion challenges faced by our workforce and Nottingham’s people.
Ability to be creative, to be able to identify problems and work to create solutions
You can find the full job description and person specification for this post here.
Please ensure you demonstrate clearly how you meet the 6 above requirements in your CV & supporting document.
We recognise that artificial intelligence (AI) can be a helpful tool when preparing your application. AI can guide you, but only your own words and experiences truly matter – we want to see the real you. All examples and statements must be your own, accurate, and reflect your true experience and values. AI tools do not understand context, think critically, or assess the reliability of information, which means AI-generated responses can feel generic and may not accurately represent who you are. We recruit fairly and inclusively – showing your real self is what helps you succeed. For more information please click here.
Closing Date: 8th November 2026 (11:59pm) - Please note there may be occasions where we close the advert before the closing date, and therefore we encourage you to apply as soon as possible.
Interview date: 16th November 2026 - please note, this is subject to change.
If you have any queries about the role or the recruitment process, please contact us via email: [email protected]
If you have any technical issues when completing your application, please contact our Employee Service Centre: http://emss.org.uk/support
By applying to this job, you agree to our Terms & Conditions.
Qualifications
- The Rent Support Assistant plays a key administrative support role within the Universal Credit and Rents Team, helping to ensure the efficient delivery of housing rent services and excellent customer support.
- The post holder is responsible for providing administrative and operational support to the rents function, maintaining accurate records, processing financial transactions, monitoring team inboxes, and assisting with Universal Credit-related activities. They contribute to the smooth running of services that support applicants and tenants while ensuring compliance with council policies, procedures, and data protection requirements.
- The post holder will manage enquiries from applicants and tenants via telephone and email, delivering excellent customer service and ensuring queries are resolved or directed appropriately.
- A broad understanding of the benefits system.
- Evidence of working successfully in partnership across different sectors, building and maintaining good working relationships.
- Good interpersonal skills and a proven ability to communicate effectively at all levels.
- Ability to present written or verbal information in a clear and concise manner.
- A personal commitment to the equality, diversity and inclusion challenges faced by our workforce and Nottingham’s people.
- Ability to be creative, to be able to identify problems and work to create solutions
- You can find the full job description and person specification for this post here.
- Please ensure you demonstrate clearly how you meet the 6 above requirements in your CV & supporting document.
- We recognise that artificial intelligence (AI) can be a helpful tool when preparing your application. AI can guide you, but only your own words and experiences truly matter – we want to see the real you. All examples and statements must be your own, accurate, and reflect your true experience and values. AI tools do not understand context, think critically, or assess the reliability of information, which means AI-generated responses can feel generic and may not accurately represent who you are. We recruit fairly and inclusively – showing your real self is what helps you succeed. For more information please click here.
- Closing Date: 8th November 2026 (11:59pm) - Please note there may be occasions where we close the advert before the closing date, and therefore we encourage you to apply as soon as possible.
- Interview date: 16th November 2026 - please note, this is subject to change.
- If you have any queries about the role or the recruitment process, please contact us via email: [email protected]
- If you have any technical issues when completing your application, please contact our Employee Service Centre: http://emss.org.uk/support
- By applying to this job, you agree to our Terms & Conditions.
About Nottingham City Council
Government shared-service partnership providing HR, payroll, finance, recruitment and DBS services to councils and other public-sector organizations.
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