Renewals Consultant

About Us

• IFZA Dubai is the most dynamic and truly international Free Zone Community in the UAE, optimizing the countrys strategic location and world-class infrastructure.
• We provide easy, reliable, and fast company formation services through our network of Professional Partners and Government Authorities.
• ****Job Description****
• The Renewals Consultant actively manages the process of license renewals for IFZA?s professional partners and administrative teams.
• This will include meeting with partners, finding solutions to objections or issues, and notifying clients of license statuses and renewal dates.
• The role requires conducting formal face-to-face meetings and following up with all partners and entities in a timely manner and in line with organizational standards and timelines.
• ****Responsibilities****
• Client and Partner Communication: Notify clients and professional partners of upcoming renewal dates, ensuring adherence to organizational timeframes and guidelines.
• Escalation Management: Handle complex cases escalated from the administrative team, providing effective solutions for unique scenarios.
• Negotiation: Negotiate various matters with professional partners, aiming for optimal outcomes for all parties involved.
• Data Analysis: Accurately analyze data to identify trends and develop action plans to improve the conversion rates of professional partners.
• CRM Management: Regularly monitor and update the CRM system to manage a portfolio effectively.
• Client Support: Respond promptly to client emails and queries, addressing a wide range of scenarios faced by licensees.
• Face-to-Face Meetings: Conduct regular in-person meetings with clients to maintain strong relationships.
• Partner Relations: Maintain ongoing relationships with professional partners, including preparing reports, hosting meetings, and conducting training sessions.
• Additional Duties: Perform other job-related tasks as assigned by Management.

Requirements

• Full proficiency in English; additional languages are advantageous.
• Intermediate computer literacy, including proficiency in MS Office.
• Confident personality with the ability to communicate effectively on phone calls and during face-to-face meetings.
• Self-motivated and accountable with a strong work ethic and a proven track record of exceptional performance.
• Strong negotiation skills.
• Industry knowledge related to licensing, amendments, cancellations, and immigration processes is advantageous but not mandatory

Benefits

• International team (over 50 nationalities)
• 24 annual leave days
• Annual flight home
• Life insurance plan
• Medical insurance plan (with the option to upgrade at your own cost)
• Invitations to participate in various company functions, staff events, and department team building events
• Opportunities to learn, develop and grow with the organization
• Being part of a motivated team and Moving-Forward-Company-Culture
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