Renewals B2B - Team Leader
The Team Leader – B2B Renewals is responsible for leading and supporting the B2B Renewals team to achieve monthly retention and revenue targets.
Skills
About This Role
Overview
The Team Leader – B2B Renewals is responsible for leading and supporting the B2B Renewals team to achieve monthly retention and revenue targets.
The role focuses on managing the day-to-day performance of Renewal Advisors, ensuring proactive engagement with existing clients, driving timely renewals, and maintaining strong customer relationships.
The Team Leader will oversee renewal pipelines, monitor team performance, support complex client cases, and ensure a seamless renewal experience that contributes to customer retention and recurring revenue growth.
Team Leadership & Performance Management
- Lead, coach, and motivate the B2B Renewals team to achieve monthly retention and revenue targets.
- Monitor individual and team KPIs including renewal rates, conversion rates, revenue generation, productivity, and customer engagement.
- Conduct regular performance reviews, coaching sessions, and development plans.
- Support onboarding and training of new team members.
Renewals & Revenue Delivery
- Manage and oversee the B2B renewal pipeline to ensure timely engagement with clients.
- Support the team in securing contract renewals and maximizing customer retention.
- Assist with complex negotiations, escalations, and high-value client accounts when required.
- Drive initiatives to improve renewal conversion rates and reduce customer churn.
- Identify opportunities for upselling and cross-selling additional services where appropriate.
Client Relationship Management
- Ensure the team delivers a high-quality client experience throughout the renewal journey.
- Maintain strong relationships with key clients and support strategic accounts where required.
- Resolve client concerns efficiently and professionally to maintain long-term partnerships.
Reporting & Operational Excellence
- Ensure accurate CRM updates and reporting across all renewal activities.
- Track renewal performance and provide regular updates to the Growth Manager.
- Analyze team performance trends and recommend improvement initiatives.
- Ensure compliance with company policies, service standards, and operational procedures.
Cross-Functional Collaboration
- Collaborate with Sales, Operations, Finance, and Client Experience teams to support successful client renewals.
- Escalate process gaps and recommend improvements to enhance efficiency and customer satisfaction.
Qualifications, Experience, Skills & Competencies
- 3–5 years of experience in B2B renewals, account management, customer success, relationship management, or sales.
- Minimum 1–2 years of experience leading or supervising a team.
- Experience within business setup, company formation, free zones, professional services, banking, insurance, SaaS, or subscription-based industries is highly preferred.
- CRM management and reporting.
- Stakeholder management.
- Coaching and performance development.
- Strong commercial and customer-focused mindset.
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