Renewal Specialist - Small Accounts
Key Skills for This Role
Full Job Posting
EXPERIENCE
- REQUIRED:
- Two (2) years experience with Accident Fund Insurance Company of America as a Customer Service Representative, Billing Service Representative or equivalent Accident Fund experience that provides the necessary skills.
- OR
- Four years relevant experience servicing agencies and policy holders as it relates to rules, procedures and regulations, policy and audit information; reviewing, approving, and declining endorsement requests; maintaining compliance with bureau rules and regulations.
- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- OTHER SKILLS AND ABILITIES
- Ability to work effectively in a multi functional multi-state business unit.
- Knowledge of state specific underwriting and audit rules, procedures and Workers’ Compensation classifications in multiple states.
- Basic understanding of the worker’s compensation claims process as it relates to the underwriting process.
- Excellent verbal and written communication skills.
- Strong interpersonal skills and the ability to create and maintain mutually beneficial relationships with working partners.
- Excellent organizational skills, including ability to perform multiple tasks, and prioritize.
- Ability to manage multiple priorities and meet established deadlines.
- Knowledge of word processing with accurate input ability of 40 wpm.
- Advanced knowledge of spreadsheet software with the ability to use ten-key.
- Knowledge of computers.
- Basic knowledge of database software.
- Strong analytical and problem-solving skills.
- Knowledge of multi-line telephone system
- Ability to process transactions on core processing systems
- Ability to proofread documents for accuracy of spelling, grammar, punctuation, and format.
- Math skills with the ability to use a ten-key adding machine.
- Thorough knowledge of state specific underwriting and audit rules, procedures and Workers’ Compensation classifications in multiple states.
- Prefer completion of Certified Authority on Workers Compensation (CAWC)
- Note: Renewal Specialist – Small Accounts Written test to be taken post application
- #BU
QUALIFICATIONS
- ADDITIONAL EDUCATION, EXPERIENCE, SKILLS, KNOWLEDGE AND/OR ABILITIES PREFERRED:
About Accident Fund Insurance Company of America
Private U.S. insurance and healthcare-services holding company serving individuals, employers, providers and strategic partners.
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