Renewal Account Representative

We are now accepting applications for a full-time, remote role in our Sales Department.

• We are seeking a motivated and customer-focused Renewal Account Representative to join our team. In this role, you will be responsible for managing and renewing existing customer accounts, ensuring high customer satisfaction, and identifying opportunities to upsell additional services.

Key Responsibilities:

• Manage the renewal process for existing customer accounts, ensuring timely and accurate contract renewals
• Develop and maintain strong relationships with customers to understand their needs and provide tailored solutions
• Identify opportunities to upsell additional GruntWorx products and services to existing customers
• Collaborate with cross-functional teams, including customer support, product, and finance, to ensure a seamless renewal process
• Provide accurate sales forecasts and reports to management
• Providing support: provide direct support to customers, including onboarding and training
• Educate customers on the benefits and features of GruntWorx products and services
• Achieve and exceed renewal sales targets and quotas

Qualifications:

• Bachelor's degree in Business, Sales, Marketing, or a related field
• 2+ years of experience in sales, account management, or customer success, preferably in the software or technology industry
• Proven track record of meeting or exceeding sales targets
• Excellent communication and interpersonal skills
• Strong organizational and time management skills
• Proficiency in CRM software and Microsoft Office Suite
• Ability to work independently and as part of a team

Benefits:

• Competitive salary and bonus structure
• Comprehensive health, dental, and vision insurance
• 401(k) plan with company match
• Paid time off and holidays
• Professional development opportunities

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