Remote Program Analytics & Reporting Analyst (VA ESOM)

Role overview

Responsibilities

• Analyze Problem, RCA, incident, KEDB, and performance data for trends, recurring issues, relationships, gaps, and risks.
• Conduct cross-PRT analysis to identify shared risks, recurring failure patterns, and connections not visible in individual investigations.
• Track, analyze, and report client-established KPIs and performance measures, and recommend reporting or measurement improvements.
• Develop and maintain program reports, dashboards, trend summaries, and briefing materials for operational and leadership audiences.
• Support program data and knowledge repositories, including KEDB quality, cross-referencing, taxonomy, and data consistency.
• Review completed RCAs and Problem records against standards and route identified gaps to appropriate teams.
• Support improvements to data quality, analytical practices, reporting, and program visibility.

Required qualifications

• A bachelor's degree in computer science, electronics engineering, another engineering discipline, or a technical discipline; eight years of additional relevant experience may substitute for education.
• Five years of relevant experience.
• Ability to adapt to changing priorities, with strong analytical, problem-solving, communication, and attention-to-detail skills.
• Communication, collaboration, organization, and coordination across multiple organizational levels.

Preferred qualifications

• Experience with databases, structured data repositories, knowledge-management systems, KEDB, or similar information environments is preferred.
• Experience tracking, analyzing, and reporting performance metrics and translating findings into operational and leadership-level reporting is preferred.
• Strong data quality, completeness, consistency, and record-integrity practices are preferred.
• Strong written and verbal communication and ability to synthesize and present analytical findings are preferred.
• Familiarity with ITSM, Problem Management, Incident Management, RCA, or similar operational environments is preferred.
• ServiceNow, Power BI, Excel, SQL, Python, or similar analytical and reporting tools are beneficial.

Workplace and schedule

• The role is remote within the United States and supports Eastern Time working hours.

Compensation

• The anticipated base salary range is $80,000–$120,000 annually.
• Final compensation depends on role requirements, qualifications, education, certifications, work location, security clearance requirements, market conditions, internal equity, and contract requirements.