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Remote, Manager, CRM Operations and Enablement

Signet Jewelers
Texas, USA
Full-time
Manager · 3+ years experience
Onsite
Discovered 3 weeks ago
html-css

Full Job Posting

Skills:

  • Understanding of CRM, email marketing, SMS marketing, customer journey marketing, segmentation, personalization, automation, testing, and performance optimization. Inclusive of tech and strategy.
  • Experience in channel marketing execution, preferably in a fast-paced environment
  • Experience with email and SMS builds, deliverability best practices, and troubleshooting techniques
  • Understanding of CRM operating models, campaign workflows, governance routines, QA processes, intake models, prioritization frameworks, and execution best practices.
  • Experience using data and research to identify and understand customer segments.
  • Experience working cross-functionally with agencies to execute marketing campaigns
  • Analytics experience and the ability to use data to inform decisions.
  • Excellent communication skills, with the ability to articulate concepts in a clear and concise manner.
  • Years of Job-Related Experience Required: Must have a minimum of 3 years
  • of experience in marketing, with a focus on Email and SMS.
  • Technical/Other Skills Required:
  • Understanding of email and SMS compliance considerations, deliverability, audience management, personalization, suppression logic, consent management, and customer contact strategy.
  • Past exposure to marketing automation and CRM tools to manage customer segmentation and targeting, and to develop and execute marketing campaigns.
  • Strong project management skills, with the ability to prioritize tasks, manage timelines, and meet deadlines.
  • Strong Microsoft Office skills, especially PowerPoint and Excel.
  • A detail-oriented approach to work with a focus on accuracy and quality
  • Proven ability to troubleshoot and resolve issues related to marketing campaign configuration, QA, and deployment
  • A proactive and self-motivated approach, with the ability to work independently and take ownership of initiatives.
  • Experience working in fast-paced, retail or consumer-facing industries would be an advantage.
  • Knowledge of HTML/CSS is a plus.

Qualifications

  • Understanding of CRM, email marketing, SMS marketing, customer journey marketing, segmentation, personalization, automation, testing, and performance optimization. Inclusive of tech and strategy.
  • Experience in channel marketing execution, preferably in a fast-paced environment
  • Experience with email and SMS builds, deliverability best practices, and troubleshooting techniques
  • Understanding of CRM operating models, campaign workflows, governance routines, QA processes, intake models, prioritization frameworks, and execution best practices.
  • Experience using data and research to identify and understand customer segments.
  • Experience working cross-functionally with agencies to execute marketing campaigns
  • Analytics experience and the ability to use data to inform decisions.
  • Excellent communication skills, with the ability to articulate concepts in a clear and concise manner.
  • Years of Job-Related Experience Required: Must have a minimum of 3 years
  • of experience in marketing, with a focus on Email and SMS.
  • Understanding of email and SMS compliance considerations, deliverability, audience management, personalization, suppression logic, consent management, and customer contact strategy.
  • Past exposure to marketing automation and CRM tools to manage customer segmentation and targeting, and to develop and execute marketing campaigns.
  • Strong project management skills, with the ability to prioritize tasks, manage timelines, and meet deadlines.
  • Strong Microsoft Office skills, especially PowerPoint and Excel.
  • A detail-oriented approach to work with a focus on accuracy and quality
  • Proven ability to troubleshoot and resolve issues related to marketing campaign configuration, QA, and deployment
  • A proactive and self-motivated approach, with the ability to work independently and take ownership of initiatives.
  • Experience working in fast-paced, retail or consumer-facing industries would be an advantage.
  • Knowledge of HTML/CSS is a plus.

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