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Remote IT Technician
STARTRADER Thailand
Dubai, UAE
Full-time
Entry
Onsite
Discovered 2 weeks ago
IT supportComputer hardwareOperating systemsNetworking fundamentalsSoftware applicationsRemote support tools
Role Overview
Provides remote technical support and maintenance for computer systems, software applications, and network-related technologies.
Diagnoses technical issues, resolves user requests, and supports reliable IT operations with timely assistance and customer service.
Key Skills for This Role
IT supportComputer hardwareOperating systemsNetworking fundamentalsSoftware applicationsRemote support tools
Full Job Posting
Role overview
Provides remote technical support and maintenance for computer systems, software applications, and network-related technologies.
Diagnoses technical issues, resolves user requests, and supports reliable IT operations with timely assistance and customer service.
Responsibilities
- Provide remote support for hardware, software, operating systems, and business applications.
- Troubleshoot issues using remote access tools and support platforms; install, configure, and maintain software, updates, and applications.
- Respond to service requests, prioritize incidents, and manage support tickets to completion.
- Help users with account access, system configuration, and general technology inquiries.
- Monitor system performance and identify recurring technical issues.
- Escalate complex incidents and maintain clear communication with users.
- Document support activities, resolutions, and technical procedures.
- Follow security policies for system access, software updates, and data protection.
- Recommend improvements to support processes and technical documentation.
Qualifications and requirements
- Bachelor’s degree in IT, Computer Science, Information Systems, or a related technical field; equivalent technical experience may be considered.
- Experience in IT support, technical support, service desk, or help desk roles is preferred.
- Strong understanding of computer hardware, operating systems, networking fundamentals, and software applications.
- Familiarity with remote support tools, ticketing systems, and IT service management practices.
- Analytical troubleshooting, attention to detail, strong communication, customer focus, and ability to prioritize multiple issues.
- Strong organization and documentation; able to work independently and with technical teams.
- Commitment to continuous learning and keeping current with evolving technologies and support practices.
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