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Remote Expert EPIC Configuration Analyst (Willow)

Presbyterian Healthcare Services
Chinle, USA
Full-time
Mid-Senior
Onsite
USD 100152-175718 yearly
Discovered 2 days ago
Epic WillowEpic application configurationEpic application design, build, testing, and maintenanceApplication incident analysis and tier-2 supportRequirements and test case developmentWorkflow analysis

Full Job Posting

Role overview

The Expert EPIC Configuration Analyst is responsible for in-depth knowledge of assigned Epic software, day-to-day communication, software review, and tailoring systems to organizational needs.

This is a full-time, exempt position based in the Remote Workers Arizona-MST work area, with day shifts.

Responsibilities

  • Analyze workflows, collect data, and investigate technical issues associated with Epic software; design, build, test, and maintain solutions.
  • Provide tier-2 support for help-desk application incidents, including 24/7 on-call coverage as required.
  • Resolve application incidents, maintenance items, enhancements, upgrades, updates, and project work in collaboration with colleagues and teams.
  • Develop and maintain requirements, specifications, and test cases; keep test scripts current and aligned with workflow solutions.
  • Modify Epic records, tables, and master files to support application design, additions, and changes.
  • Implement changes using documented procedures that comply with department policies and procedures.
  • Participate in team and cross-team meetings, maintaining appropriate records.
  • Maintain expert understanding of the supported application and integrations, and general understanding of other Epic applications.
  • Work independently, anticipate additional work, meet schedules, act as a project role model, and promote teamwork.

Qualifications

  • Required: Willow experience.
  • Preferred: Beacon, Research, and Cosmos.
  • Bachelor's degree plus 3 years of IT or business experience; 6 additional years of experience may substitute for the degree.
  • Three years of Epic-specific experience and Epic certification in the supported application, with related proficiency, certification, or badges as applicable.

Work arrangement

  • Remote applicants may be based in the United States, except California, Illinois, North Dakota, New York, Ohio, Washington, and Wyoming.
  • Individuals within 60 miles of Albuquerque are expected in the office every Tuesday, Wednesday, and Thursday.

Schedule

  • Day shift; 24/7 on-call coverage may be required.

Benefits

  • Benefits-eligible employees receive medical, dental, vision, short- and long-term disability, group term life insurance, and optional voluntary benefits.
  • The wellness rewards program offers opportunities to earn rewards through wellness activities.

About Presbyterian Healthcare Services

Presbyterian Healthcare Services is a locally owned, not-for-profit health system with hospitals, a statewide health plan, and a multispecialty medical group.

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