Remote Customer Service Representative
Full Job Posting
Tasks
Respond to customer inquiries via email, phone, and chat with a friendly and helpful attitude.
Assist customers in scheduling and managing their landscaping services and appointments.
Troubleshoot and resolve any issues or complaints customers might have regarding their service.
Collaborate with the operations team to ensure customer requests are fulfilled efficiently and satisfactorily.
Keep detailed records of customer interactions and feedback to help improve service quality.
Requirements
- Excellent communication skills to effectively interact with customers and team members.
- Previous experience in customer service or a related field is preferred.
- Ability to work independently and manage time efficiently in a remote setting.
- Proficiency with basic computer applications and the ability to quickly learn new software tools.
- Strong problem-solving skills and the ability to handle challenging customer interactions with patience and professionalism.
- Join Sponzilli Landscape Group as a Remote Customer Service Rep. Embrace creativity, growth, and family culture. Be part of a team where client satisfaction is the ultimate reward!
About Sponzilli Landscape Group
Family-owned commercial and residential landscape design, construction, maintenance, and snow management firm serving Northern New Jersey and New York City.
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