linkedin
Remote Customer Care Associate
Recruita Hire
Abu Dhabi, UAE
Full-time
Entry
Onsite
Discovered 1 weeks ago
Customer serviceCommunicationActive listeningProblem-solvingOnline communication toolsCustomer interaction recordkeeping
Role Overview
Remote Customer Care Associate supporting customers with timely assistance, issue resolution, and positive service experiences.
Collaborates with internal teams to handle enquiries efficiently and provide consistent, professional support.
Key Skills for This Role
Customer serviceCommunicationActive listeningProblem-solvingOnline communication toolsCustomer interaction recordkeeping
Full Job Posting
Role overview
Remote Customer Care Associate supporting customers with timely assistance, issue resolution, and positive service experiences.
Collaborates with internal teams to handle enquiries efficiently and provide consistent, professional support.
Key responsibilities
- Assist customers with enquiries, requests, and account-related questions; provide accurate information through available support channels.
- Maintain detailed interaction records, resolve issues according to procedures, and escalate complex cases when needed.
- Identify customer needs, provide suitable solutions, and communicate professionally and empathetically.
- Support satisfaction initiatives, monitor follow-ups and pending requests, and meet service performance standards.
Requirements
- Strong communication and active listening skills; customer-oriented approach and ability to remain calm under pressure.
- Good problem-solving and organisational skills; ability to learn new systems quickly and use online communication tools.
- Reliable home-working setup.
Qualifications
- High school diploma or equivalent.
- Previous customer care, customer service, or support experience preferred; digital communication platform experience is beneficial.
- Interpersonal skills are valued for entry-level applicants.
Benefits
- Flexible work schedule, paid training, professional development, career progression, and work-life balance support.
- Supportive team environment and competitive compensation.
Workplace
- Fully remote position.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career