Remote Crisis Hotline Licensed Supervisor (LPC, LMFT, LCSW)
Role Overview
The Crisis Hotline is the first contact and representation of Integral Care by phone to the public, clients, community, and providers. Calls, texts, and chats coming into Integral Care's main crisis number and 988 National Suicide Crisis Lifeline are answered by Qualified Mental Health Professionals (QMHP's) 24/7, including holidays. The Licensed Supervisor's primary duties are to:
Provide direct clinical support to clinicians answering calls, chats, and texts.
Provide administrative and personnel support to clinicians.
Review chats and texts along with documentation of front line clinicians.
Assist with training as needed.
Provide on-call clinical support to staff as needed.
Answer calls, chats, and texts as needed by providing crisis intervention services and risk assessments.
The Licensed Supervisor works closely with a multitude of community partners, including but not limited to APD, TCSO, medical facilities, and schools.
Regular, predictable attendance is considered to be an essential requirement for this position. Other duties may be assigned. May require a flexible work schedule.
Integral Care employees are to be committed to fostering an open, inclusive, and supportive environment that welcomes and embraces diversity in all forms. Integral Care defines diversity broadly to include race, ethnicity, abilities (mental/physical), gender, gender identity, immigrant status, language, religion, sexual orientation, socioeconomic status, veteran status, age, and other groups.
Integral Care employees are to strive to maintain a trauma sensitive workplace, to embrace trauma sensitive and informed practices, and to foster a supportive and welcoming environment of care.
Full Job Posting
Job Summary
The Crisis Hotline is the first contact and representation of Integral Care by phone to the public, clients, community, and providers. Calls, texts, and chats coming into Integral Care's main crisis number and 988 National Suicide Crisis Lifeline are answered by Qualified Mental Health Professionals (QMHP's) 24/7, including holidays. The Licensed Supervisor's primary duties are to:
Provide direct clinical support to clinicians answering calls, chats, and texts.
Provide administrative and personnel support to clinicians.
Review chats and texts along with documentation of front line clinicians.
Assist with training as needed.
Provide on-call clinical support to staff as needed.
Answer calls, chats, and texts as needed by providing crisis intervention services and risk assessments.
The Licensed Supervisor works closely with a multitude of community partners, including but not limited to APD, TCSO, medical facilities, and schools.
Regular, predictable attendance is considered to be an essential requirement for this position. Other duties may be assigned. May require a flexible work schedule.
Integral Care employees are to be committed to fostering an open, inclusive, and supportive environment that welcomes and embraces diversity in all forms. Integral Care defines diversity broadly to include race, ethnicity, abilities (mental/physical), gender, gender identity, immigrant status, language, religion, sexual orientation, socioeconomic status, veteran status, age, and other groups.
Integral Care employees are to strive to maintain a trauma sensitive workplace, to embrace trauma sensitive and informed practices, and to foster a supportive and welcoming environment of care.
Education
Required:
Graduated from an accredited college or university with a Master's degree with a major specialization in Human/Behavioral/Social Services or related field.
License
Current and valid driver's license and a clean driving record.
Licensed Practitioner of the Healing Arts (LPHA), LPC, LCSW, Licensed Psychologist, or LMFT.
Experience
Preferred:
Bilingual.
Crisis, customer service experience.
Hours: Full-Time.
Workhours: 6:00AM - 4:00PM.
Workdays: Sunday - Wednesday.
Salary
- $81,912.81- $104,430.64 annually based on years of licensure, plus an additional 10% crisis stipend.
- Why join us: Integral Care has proudly served Travis County residents for the past 50 years. As the largest provider of behavioral health services in Travis County, we are dedicated to improving the lives of adults and children living with mental illness, substance use disorder, and intellectual and developmental disabilities.
- By joining our team, you will find rewarding work every day alongside people who have as much compassion as you. Join us, and together we can help improve the quality of life for the people we serve. Imagine your career at Integral Care!
Employee Benefits
- Medical, Dental, and Vision insurance
- Generous vacation/holiday/sick leave
- Life and Short-term/Long-term Disability Insurance
- Employee Assistance Program (EAP)
- 403(b) retirement account
- Gold's Gym membership discount
- Mileage reimbursement
- All qualified applicants will receive consideration for employment without regard to race, creed, color, religion, national origin, sexual orientation, gender identity, disability, veteran status, sex or age.
- For specific positions, additional compensation may be offered to candidates who are bilingual in English and another language deemed necessary for the role. This position requires the employee to reside in the state of Texas.
- LPHA Keywords: Mental Health Therapist, Mental Health Counselor, Licensed Professional Counselor, LPC, Licensed Clinical Social Worker, LCSW, Licensed Marriage and Family Therapist, LMFT, Behavioral Health Therapist, Psychotherapist, Senior Clinician, Licensed Clinician, Clinical Mental Health Professional, Program Therapist, LPHA, Licensed Practitioner of the Healing Arts, Licensed Practitioner, Therapist, Counselor
About Integral Care
Governmental behavioral health and intellectual and developmental disability agency serving adults and children in Travis County, Texas.
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