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Remote, Contact Center Representative (Medical Record Retrieval) 6735

Advantmed
Remote, USA
Temporary
Junior · 2+ years experience
Remote
Discovered 3 weeks ago
Communication

Full Job Posting

Key Responsibilities:

  • Remote Contact Center Representative: Provide crucial support from home with comprehensive paid training and continuous coaching to empower you with industry knowledge and confidence.
  • Verification and Follow-Up: Manage day-to-day verification and follow-up calls with healthcare providers to collect patient records. Also responsible for scheduling appointments with providers for record collection. Responsible for scheduling appointments with providers for record retrieval.
  • Issue Resolution: Thrive in a work-from-home environment by resolving issues efficiently through phone and electronic communication.
  • Flexibility and Adaptability: Ability to adapt to and follow additional instructions based on evolving project and business needs as required.
  • Professionalism: Maintain a professional attitude while showcasing strong interpersonal skills, an outgoing personality, and a customer and team-focused approach.
  • Productivity Tools: Swiftly utilize MS Office tools to streamline tasks and enhance productivity.
  • Call Volume Management: Handle a high volume of outgoing calls effectively.

Qualifications:

  • Experience: Ideally, possess 2+ years of call center experience, showcasing adaptability and problem-solving skills.
  • Communication Skills: Excellent communication skills to engage effectively with healthcare providers.
  • Relationship Building: Ability to build and maintain positive relationships with healthcare professionals.
  • Training Availability: Availability to be on video during the training period.
  • Attendance and Punctuality: Consistent attendance and punctuality are crucial for performing the role efficiently.
  • Power Backup: Ensure a reliable power backup to avoid disruptions during work hours.
  • High-Speed Internet: Maintain high-speed internet connectivity to perform tasks seamlessly.
  • -
  • Ideally, possess 2+ years of call center experience, showcasing adaptability and problem-solving skills.

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