(Remote) Consulting Manager

Role overview

Leadership and delivery

• Lead, mentor, and coach consultants and project resources; allocate resources across concurrent engagements and monitor utilization, billability, and team performance.
• Drive repeatable delivery frameworks, fit-to-standard configuration, industry templates, and training-first adoption.
• Lead complex or greenfield CIS solutions, custom modifications, and projects involving new markets, regulations, or integrations.
• Review solution architecture, CIS configuration, integrations, and data conversion approaches; guide difficult project decisions.
• Improve delivery methodology, update documentation, train staff, and lead client workshops to gather configuration or customization requirements.
• Coordinate sales-to-services handoffs, post-go-live support transitions, implementation retrospectives, and standard-methodology handoffs.

Financial and client oversight

• Establish and manage implementation budgets, cost estimates, and allocations; monitor project health, milestones, go-lives, and variances with Finance.
• Maintain client relationships and communicate status with executive sponsors and steering committees.
• Identify delivery risks, plan mitigations and pre-mortems, coordinate change-control documentation, and resolve client escalations.
• Share implementation knowledge and deliver internal and user-conference training as requested.
• Use AI-assisted tools for administrative work such as statements of work, status reports, test documentation, meeting summaries, and variance analysis.

Requirements

• At least five years of professional services or consulting experience, ideally in utility or municipal software implementations.
• At least four years as a senior or managing consultant, with four or more complex CIS implementations or 20 or more successful upgrades; alternatively, two or more years of formal leadership experience for management-track candidates.
• Proven ability to manage multiple concurrent software implementation projects for utility or municipal clients.
• Working knowledge of the utility customer-to-cash lifecycle and/or public-sector implementation environments.
• Capability in project P&L, budget forecasting, consultant utilization, and contract scope control.
• Practical knowledge of Agile, Waterfall, or hybrid software implementation methods and experience with PSA, project, and test management tools.
• Strong written, verbal, and interpersonal skills for managing executive client relationships and cross-functional teams.

Standout experience

• Direct experience with Cayenta CIS or comparable utility or municipal CIS platforms is advantageous.
• Familiarity with SilverBlaze, MWM, and integrations such as IFS, AMI/MDM, IVR, and print or lockbox vendors is advantageous.
• Familiarity with Claude, Microsoft Copilot, or similar AI assistants and AI-enabled workflows is advantageous.

Compensation and benefits

• The posting lists salary of 90K–100K without specifying a pay cadence.
• Benefits include three weeks of vacation, five personal days, medical, dental and vision coverage, stock ownership, retirement-plan matching, and lifestyle rewards.

About Cayenta and Harris