Remote Collections Account Representative
Full Job Posting
Remote — Jacksonville, Florida | Full-Time | Paid Training | No Collections Experience Required
Training class starts Wednesday, 11/04/2026 . You must live in the Jacksonville area.
Weekends and paid holidays off, with a schedule you’ll know in advance. Interested?
We hire people from retail, restaurants, and customer service into full-time careers with a fixed schedule, paid holidays, paid time off, real benefits, and a monthly bonus you control.
What Our Agents Actually Earn
We’d rather show you real numbers than say “competitive pay”
First 6 months: average $3,500+/month total pay (base + bonus) — about $20/hour
At 1 year: average $4,000+/month — about $23.50/hour
Starting base: $16–18/hour, plus a $0.50 raise when you finish training
These are historical averages, not a guarantee — pay depends on your performance.
You Don't Need Experience in This Industry
Most of our best agents had none when they started. They came from store floors, restaurant shifts, and service counters — jobs that teach you to stay calm with a frustrated customer and explain things clearly under pressure. That’s the skill. We teach the rest, and we pay you while you learn it.
Paid training: 4 weeks, full-time.
A Schedule You Can Plan Your Life Around
- Training: Monday–Friday, 9AM–6PM.
- After that: Monday–Friday, 9AM–6PM, plus one evening shift a week (12PM–9PM).
- That’s it, and you’ll know it weeks ahead. No closing at 11 and opening at 6. No getting sent home early when it’s slow. No working Thanksgiving, Christmas, or the Fourth of July — we’re closed, and you’re paid.
The Benefits You've Been Working Without
- Health — medical, dental, and vision insurance; HSA and FSA; free confidential counseling through our employee assistance program.
- Financial security — 401(k), company-paid life and AD&D insurance, disability insurance.
- Time off — 8 paid holidays, plus paid vacation and sick time (16 days a year for your first 3 years).
- Also — referral bonuses when you bring good people with you, and we supply all your equipment.
What You'll Do
Take and make phone calls with customers. (Outbound and Inbound)
Listen to someone’s situation and figure out what they can realistically afford.
Walk them through their options and set up a plan that works.
Document conversations accurately.
Follow the consumer-protection rules that govern this work — a major focus of your first four weeks, and we train you on all of it.
Work on camera for your entire shift
Some calls are easy. Some are hard. The people who do well here stay steady either way.
What We're Looking For
High school diploma or GED.
You can hold a clear, confident conversation with a stranger.
Comfortable with basic math — mostly percentages.
Reliable high-speed internet.
Fluent in Spanish? That’s a plus!
Click “Apply Now” to join ARS and be part of a team that values integrity, commitment, and growth.
DISCLAIMER: ARS is an equal employment opportunity employer and makes employment decisions, including but not limited to, hiring, firing, promotion, demotion, training, and/or compensation, on the basis of merit. Employment decisions are based on an individual’s qualifications as they relate to the job under consideration. The Company’s policy prohibits unlawful discrimination based on race, religious creed (which includes religious dress and grooming practices), color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (which includes pregnancy, childbirth, breastfeeding, and related conditions), gender, gender identity, gender expression, age, sexual orientation, military or veteran status, or any other consideration made unlawful by federal, state or local laws, ordinances, or regulations. All such discrimination is unlawful.
ARS National Services. Be MORE.
Pay: $16.00 - $18.00 per hour
Benefits:
401(k)
AD&D insurance
Dental insurance
Disability insurance
Employee assistance program
Flexible spending account
Health insurance
Health savings account
Life insurance
On-the-job training
Opportunities for advancement
Paid sick time
Paid time off
Paid training
Referral program
Retirement plan
Vision insurance
Work from home
Work Location: Remote
Requirements
- Paid training: 4 weeks, full-time.
- High school diploma or GED.
- You can hold a clear, confident conversation with a stranger.
- Comfortable with basic math — mostly percentages.
- Reliable high-speed internet.
- Fluent in Spanish? That’s a plus!
About ARS National Services
Private U.S. third-party debt collection agency helping banks, lenders, and creditors recover overdue consumer accounts.
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