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Remote - Centralized Scheduler

Mosaic Health System
Remote, USA
Full-time
Mid
Remote
Discovered 2 weeks ago

Full Job Posting

Qualifications

  • Skills and Abilities
  • Essential Technical/Motor Skills
  • Must be proficient in typing and computer skills.
  • Able to understand and operate office equipment to include computer, copier, fax, calculator, and telephone (including headset).
  • Interpersonal Skills
  • Able to express and exchange ideas through verbal and written communication.
  • Recognizes and positively responds to customers needs.
  • Excellent telephone skills.
  • Position requires exceptional communications skills in areas of extremely sensitive/controversial issues.
  • Essential Physical Requirements
  • Ability to operate equipment on continuous/repetitious basis such as computer, telephone, fax, calculator, and copier.
  • Job requires sitting mostly, walking and standing occasionally.
  • Essential Mental Abilities
  • Ability to decipher complex scheduling issues, spell very well, read and decipher prep instructions for all callers.
  • To comprehend and remember routing and test sequencing.
  • Creativity and ingenuity to refine methods.
  • Able to assess and anticipate needs of the customer and respond appropriately.
  • Must possess excellent organizational skills.
  • Independently work and make decisions affecting scheduling of patient procedures and care.
  • Essential Sensory Requirements
  • Ability to communicate (hear and speak clearly) over the telephone, one-on-one, or in-group settings.
  • Speech is clear and concise.
  • Ability to see and read for the purpose of a computer screen and various medical literate on a continual basis.
  • Ability to distinguish colors on computer screen.
  • Exposure to Hazards
  • Minimal.
  • Training requires on-site visits to the areas of service; to include Radiology, Cancer Center, Lab, etc.
  • Standards precautions are taken
  • Other Skills and Abilities
  • Limited exposure.

Responsibilities

  • Receive calls from providers, patients, clinics or other hospitals to schedule procedure tests. Process calls with exceptional customer service skills (oral, written, and visual communications).
  • Schedule and arrange procedures and tests for all patients types; arranging various resources such as providers, rooms, equipment, etc. and provides prep, pre-procedure and post-procedure instructions averaging less than 2.5 minute talk time.
  • Coordinates for proper clinical sequencing of multiple tests, the facility and the service areas.
  • Reviews orders to ensure meets proper order criterias.
  • Create a new account number with required information such as diagnosis, indications, minimal history, admitting/ordering/and primary care physician, prompt for and record referral numbers and pre-certification numbers for various health insurance coverage. Question and document patient’s condition according to various clinical screening questions (i.e. MRI).
  • Identify correct medical record number and records patient information (social security number, date of birth, etc) to maintain accurate Master Person Index.
  • Notifies security when incarcerated patient is scheduled.
  • Orders office supplies for department use.
  • Other duties as assigned
  • Education
  • H.S. Diploma - Required
  • Work Experience
  • 1 Year - Experience in Admissions or ancillary service department - Required
  • Typing skills minimum of 35 wpm. - Required
  • Clinical experience - Preferred
  • Licenses and Certifications
  • Licensed Practical Nurse (LPN) - State Licensure - Preferred Upon Hire
  • Travel Requirements
  • Travel to off-site locations may be required. - Required

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