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Remote Call Center Representative

Education Affiliates
Remote, USA
Part-time
Entry
Remote
Discovered 1 months ago

Full Job Posting

Location

  • Represents and provides information about the EA schools to prospective students via the telephone. Essential Duties and Responsibilities:
  • Transfers phone calls to appropriate campus
  • Provides information about campuses
  • Provides a professional company image through phone interaction
  • Accurately and completely portrays educational programs, expected outcomes, student services, and financial consideration to students
  • Organizes workflow to meet departmental goals
  • Meets all quality standards
  • Regular and reliable attendance

Skills/Competencies/Qualifications

  • High School Diploma or GED
  • Basic PC skills with capability to learn customer service applications
  • Persuasive communication skills
  • Typing 20-25 wpm
  • Previous call center / customer service experience preferred
  • Record of achievement illustrating strong goal orientation
  • Display of highest levels of integrity and intelligence
  • Ability to multi-task and to succeed within strict deadlines
  • Strong detail orientation and capability to be highly organized
  • Proven ability to interact effectively with prospective students

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