Relief Security Officer
Role Overview
An exciting opportunity has arisen at Anchor Group Services, for an experienced security officer to join our established security team based at Gloucester Quays as a Relief Security Officer.
You will be responsible for conducting regular patrols throughout the shopping centre, monitoring activity to ensure a safe and secure environment for all visitors and staff. You will respond promptly to incidents, liaise professionally with members of the public and site management, and maintain accurate records in line with operational procedures. A strong presence, attention to detail, and commitment to upholding site security standards are essential.
As a Relief Security Officer, you will be required to support the site security team by being flexible and reliable to cover shifts as required, this includes a variety of days, nights, evenings, and weekend shifts.
The successful candidate must hold a valid SIA Door Supervisor (DS) Licence as a minimum requirement. A CCTV Licence is desirable but not essential.
Duties include:
Protecting the client’s property, people and/or assets by providing security services in direct accordance with the sites published Assignment Instructions (AI’s) and site-specific procedures
Preventing losses and damage by reporting irregularities; informing offenders of policy and procedures
Preventing and escalating incidents in a timely, accurate and appropriate manner to the Control Room/ Shift Manager/Operations Manager/Emergency Services as appropriate for serious incidents
Operating and monitoring site CCTV equipment
Completing reports by recording observations, information, occurrences, and surveillance activities
Maintaining organisation's stability and reputation by complying with legal requirements
Contributing to team effort by accomplishing related results as needed
Acting as a first line support to customers and visitors to site, providing a professional and friendly service
Understanding the needs of our customer, respond accordingly to customer queries and requests and take appropriate action
Maintaining professional conduct at all times
Key Skills for This Role
Full Job Posting
Overview
An exciting opportunity has arisen at Anchor Group Services, for an experienced security officer to join our established security team based at Gloucester Quays as a Relief Security Officer.
You will be responsible for conducting regular patrols throughout the shopping centre, monitoring activity to ensure a safe and secure environment for all visitors and staff. You will respond promptly to incidents, liaise professionally with members of the public and site management, and maintain accurate records in line with operational procedures. A strong presence, attention to detail, and commitment to upholding site security standards are essential.
As a Relief Security Officer, you will be required to support the site security team by being flexible and reliable to cover shifts as required, this includes a variety of days, nights, evenings, and weekend shifts.
The successful candidate must hold a valid SIA Door Supervisor (DS) Licence as a minimum requirement. A CCTV Licence is desirable but not essential.
Duties include:
Protecting the client’s property, people and/or assets by providing security services in direct accordance with the sites published Assignment Instructions (AI’s) and site-specific procedures
Preventing losses and damage by reporting irregularities; informing offenders of policy and procedures
Preventing and escalating incidents in a timely, accurate and appropriate manner to the Control Room/ Shift Manager/Operations Manager/Emergency Services as appropriate for serious incidents
Operating and monitoring site CCTV equipment
Completing reports by recording observations, information, occurrences, and surveillance activities
Maintaining organisation's stability and reputation by complying with legal requirements
Contributing to team effort by accomplishing related results as needed
Acting as a first line support to customers and visitors to site, providing a professional and friendly service
Understanding the needs of our customer, respond accordingly to customer queries and requests and take appropriate action
Maintaining professional conduct at all times
Requirements
- Valid SIA Door Supervisor (DS) Licence - ESSENTIAL
- Valid CCTV Licence - PREFFERED
- Full 5-year employment checkable history - ESSENTIAL
- Customer service experience and confidence to handle conflict in a correct manner
- Flexible to meet the job requirements
- Excellent communication skills both written and verbal
- Smart appearance and be well-groomed
- Reliable and punctual
- High level of enthusiasm and passion
- Ability to work in a fast-moving environment
Benefits
- Access to a range of nationally recognised courses to help further your career, via the Anchor Academy
- Access to SIA and First Aid training at discounted rates, with financial support available
- Auto Enrolment Pension (if earnings reach the minimum requirement for auto-enrolment)
- Stream - access to pay as you earn it
- Cycle to Work Scheme Available
- Full uniform provided
- Free Employee Assistance Programme 24/7 including access to counselling
- Hospital Saturday Fund
- Reward and Recognition awards
- Free on-site parking
About Anchor Group Services
UK integrated facilities-management provider delivering security, cleaning, parking, and technical services to businesses.
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