Relationship Manager - Red Deer, AB

Who We Are

About the Relationship Manager position

Key Responsibilities

• Monitor and manage relationships between internal and external stakeholders
• Support homestay hosts, natural parents, and students in interpreting cultural practices and differences
• Plan and deliver in-person training to hosts as well as in-person orientations for hosts and new students
• Communicate and maintain accurate records
• Build a supportive local community of host families
• Support student and host family relationships throughout their program in a variety of ways
• Respond to crisis situations in a prompt and caring manner and refer cases to health professionals where appropriate
• In person work with intake and School Meetings
• Assume custodianship for the local region/community students under the age of 18 as required (up to 100 km)
• Travel amongst the local community and surrounding areas
• The successful candidate will have
• At least two years of homestay or related work experience
• One-year Community College Certificate or Diploma
• International experience including hosting students or travelling abroad (preferred)
• Ability to plan events and comfortability with public speaking
• Great judgement and decision-making skills while exercising a high degree of confidentiality
• Ability to work in a fast-paced environment with a potential of high-stress situations
• Exceptional Customer Service skills and experience
• Excellent Word, Excel, Email, and Database skills
• Ability to confidently communicate in English; it is ideal to speak a second language
• Superior organizational skills and ability to hold yourself accountable while working independently
• Strong ability to develop and maintain relationships with both colleagues and clients
• This role requires the successful candidate to be at least 25 years of age and a Canadian citizen or permanent resident. They will also need to have a full and valid drivers license with a reliable vehicle that has at least 2 million auto insurance liability coverage and be able to pass a Criminal Record Check and a Vulnerable Sector Check.
• How to apply
• To view the full job description and benefits, please click on this link. If you are interested in communicating with cultures from around the world and helping change international students live while in Canada, please apply with your cover letter and resume here.
• We thank all those who apply but only those applicants who are selected for an interview will be contacted.
• Our recruitment process relies on human review. We do not use artificial intelligence (AI) tools to screen, select, or assess candidates.