Relationship Manager - Learning and Development Solutions

Role overview

Required skills and qualifications

• At least three years of experience in learning solutions, digital training, or education technology.
• Experience in account management, client relationship management, or a similar role in EdTech, SaaS, or digital training solutions.
• Strong knowledge of learning platforms, training programs, and digital education trends.
• Excellent communication, negotiation, and problem-solving skills.
• Ability to analyze client usage data and suggest engagement improvements.
• Strong project management skills for implementation and training execution.
• HubSpot CRM and Asana proficiency are listed as a plus, not a requirement.

Client onboarding and learning adoption

• Receive client contracts and approvals; ensure client files include required documents such as CR and VAT registration certificates.
• Define service scope, deliverables, and expectations with each client.
• Oversee trainee account creation and timely access to learning content.
• Track use of self-paced content and recommend ways to improve adoption.
• Drive participation in learning journeys, which include live online training and self-paced content.
• Guide clients on integrating learning programs into their organizational development strategies.

Coordination, reporting, and growth

• Use Asana to manage projects, track progress, and align with internal teams.
• Coordinate learning content and pathways with Training and Development; work with Technical Support to resolve access or system issues.
• Monitor training plans and ensure deliverables meet agreed timelines.
• Report on engagement, adoption, progress, and improvement areas; share client insights with the Solutions Team.
• Coordinate invoicing and payment records with Finance, and follow up on outstanding balances.
• Build long-term client relationships, support retention, identify upselling opportunities, and resolve escalated client concerns.