Relationship Manager
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About the Role
Role Description The Relationship Manager is responsible for managing client relationships, activating broker channels and representing Casa Vista Development.
Key Skills for This Role
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Role Description
The Relationship Manager is responsible for managing client relationships, activating broker channels and representing Casa Vista Development.
This role involves handling all incoming leads, conducting broker briefings, closing deals and ensuring high levels of product knowledge and customer satisfaction.
1. Sales & Deal Closure
- Manage the full sales cycle from lead qualification to deal closure.
- Conduct project presentations, site visits, and negotiate offers with buyers and brokers.
- Achieve monthly and quarterly sales targets and KPIs set by management.
2. Lead Management
- Respond promptly to all incoming leads from digital channels, walk-ins, referrals, and brokers.
- Maintain professional communication across phone, whatsApp, email and in-person interactions.
- Update CRM with accurate lead status, notes, follow-ups, and conversion progress.
3. Broker Channel Activation
- Build and maintain strong relationships with brokerage firms across Dubai.
- Conduct regular broker briefings, both in-office and at external offices.
- Ensure brokers are well-informed on project updates, pricing, inventory, and offers.
- Maximize broker network contribution to overall sales numbers.
4. Meetings & Client Engagement
- Attend scheduled client meetings inside and outside the office.
- Provide personalized consultation to clients and guide them through the booking and sales process.
- Coordinate site visits and project walkthroughs.
5. Brand Representation
- Act as a brand ambassador for Casa Vista Development in all interactions.
- Uphold company values, maintain professionalism, and deliver a high-quality customer experience.
- Ensure consistent communication aligned with company branding and guidelines.
6. Product Knowledge
- Maintain up-to-date knowledge of all Casa Vista projects, pricing, inventory, payment plans, and USPs.
- Keep track of competitor offerings and market trends to position projects effectively.
- Attend internal training sessions and briefing meetings.
7. Reporting & Documentation
- Maintain accurate records of leads, client interactions, meetings, and bookings in the CRM.
- Coordinate with the sales administration team for booking forms, compliance documents, and management approvals.
Qualifications & Experience
- Bachelor’s degree in Business Administration, Marketing, Real Estate, or a related field (preferred).
- Minimum 2–4 years of experience in real estate sales, brokerage, or client relationship management in the UAE market.
- Proven track record of achieving sales targets and closing high-value deals.
- Experience working with brokers and managing broker networks is highly desirable.
- Strong understanding of Dubai real estate market trends, competitors, pricing structures, and project launches.
- Hands-on experience with CRM systems (e.g., PropSpace, Bitrix, HubSpot) and digital lead management tools.
- Valid UAE driving license preferred.
Competencies & Skills
- Strong sales, negotiation, and deal-closing skills.
- Excellent communication across phone, email, WhatsApp, and in-person meetings.
- Ability to build and maintain strong client and broker relationships.
- Professional, customer-focused, and confident in brand representation.
- Good knowledge of Dubai real estate market, competitors, and project positioning.
- Strong organizational skills with the ability to manage multiple leads and meetings.
- Proficient in CRM systems and reporting.
- Adaptable, proactive, and effective in fast-paced environments.
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