Relationship Manager
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About the Role
Position: Client Relationship Manager Location: Dubai, UAE Employment Type: Full-Time Company Description: At STARTRADER, we combine trusted foundations with advanced technology to empower traders worldwide.
Key Skills for This Role
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Company Description
At STARTRADER, we combine trusted foundations with advanced technology to empower traders worldwide.
As a global brand operating across 200+ regions and regulated by leading authorities, we provide secure access to 1,000+ CFDs through platforms such as MT4, MT5, STAR Copy, and the award-winning STARTRADER app.
Our international presence is strengthened through strategic collaborations, including our role as an Official Partner of the NBA, Official Partner of Porsche Carrera Cup Middle East, and Official Partner of the UAE National Cricket Team for the ICC Men’s T20 World Cup.
Since our launch in 2019, our vision has been to make trading more accessible, trusted, and empowering - shaping both our products and our culture as we continue to grow by listening, evolving, and supporting our global community.
*STARTRADER is the brand representing a network of regulated and licensed entities across various jurisdictions, each authorised to provide specific financial services in compliance with local regulations.
STARTRADER Global Financial Consultation & Financial Analysis (Dubai-based entity) is licensed and regulated by the Capital Market Authority in the UAE to conduct promotion and client introduction activities only.
All trading services are provided by STARTRADER entities regulated in other jurisdictions.
For more information, please visit our official website: www.startrader.com.*
Role Overview
We are seeking an experienced and client-focused Client Relationship Manager with prior experience working in a regulated Forex brokerage (SCA or equivalent regulatory framework).
The role is responsible for managing and developing relationships with trading clients while ensuring full adherence to regulatory and compliance standards.
The ideal candidate will combine strong relationship management skills with in-depth knowledge of trading products and regulatory obligations.
Client Relationship Management
- Manage and grow a portfolio of retail and/or professional trading clients
- Maintain consistent engagement through calls, emails, and virtual meetings
- Drive client retention and increase trading activity within regulatory limits
- Reactivate dormant accounts and improve client lifetime value
- Handle client queries related to trading accounts, platforms, and market updates
- Regulatory & Compliance (Cat 1 / Cat 5 Environment)
- Ensure all communications comply with SCA regulations and internal compliance policies
- Support KYC, onboarding, and suitability assessments
- Ensure proper risk disclosures are communicated to clients
- Avoid mis-selling and unauthorized advisory activity
- Coordinate with Compliance, Risk, and Operations teams
Trading & Product Knowledge
- Provide guidance on MT4 / MT5 platform functionality
- Explain leverage, margin requirements, spreads, swaps, and risk management principles
- Assist clients with funding, withdrawals, and account-related requests
Reporting & Performance
- Achieve monthly retention and revenue-related KPIs
- Monitor client trading volumes and deposit behavior
- Maintain accurate CRM records
- Provide feedback to management on client trends and market sentiment
- Convert leads into active trading clients
- Explain company services, trading conditions, and account types
- Follow up consistently to close deposits
- Maintain pipeline tracking in CRM
- Coordinate with Account Managers for smooth client handover
- Ensure compliance in all client communications
Requirements and Skills
- 2–5+ years of experience in Forex / CFD brokerage
- Experience within a Category 1 or Category 5 regulated firm (SCA preferred)
- Strong understanding of:
- UAE regulatory framework
- KYC & AML requirements
- Risk disclosure and suitability processes
- MT4 / MT5 platforms
- Excellent communication and negotiation skills
- Ability to work within a structured compliance-driven environment
- Multilingual candidates preferred
- Bachelor’s degree in Finance, Business, or related field (preferred)
Why join us ?
STARTRADER is built on trust, innovation, and excellence.
By joining us, you become part of a global brokerage where high performance is recognized, careers grow quickly, and teams collaborate to deliver exceptional client experiences.
If you take pride in professionalism and ambition, STARTRADER is the right place for you.
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