Relationship Manager

We are Waste Harmonics Keter, your partner in handling complex waste operations.

Growing steadily for nearly 25 years, we have become the choice provider for managed waste services by pairing high-touch, white-glove customer service with data-driven, tech-enabled programs. From developing proprietary monitoring technology to linking arms with other industry leaders to strengthen our operations, we have a storied history of doing what's needed to serve our customers well.

The Relationship Manager is responsible for managing and growing a portfolio of strategic customer accounts by developing trusted partnerships, delivering exceptional customer experiences, and identifying opportunities for long-term growth. This role serves as the primary point of contact for assigned clients, ensuring operational excellence, contract fulfillment, and alignment between customer objectives and Waste Harmonics Keter's solutions.

The ideal candidate is a consultative relationship builder with strong business acumen, exceptional communication skills, and a passion for delivering measurable value to customers. This individual thrives in a collaborative environment and is motivated by driving customer success, retention, and revenue growth.

Manage a portfolio of strategic customer accounts, serving as the primary point of contact for all relationship management activities

Build long-term partnerships with customers by understanding their business objectives and delivering proactive, value-driven solutions

Drive customer retention by ensuring exceptional service delivery, responsiveness, and consistent account management

Identify opportunities to expand existing customer relationships through additional services, sustainability initiatives, and strategic account planning

Lead regular business reviews with customers to communicate performance metrics, operational updates, and continuous improvement opportunities

Monitor account performance, analyze trends, and develop action plans to improve customer satisfaction and operational outcomes

Manage customer escalations and coordinate cross-functional teams to ensure timely resolution of service-related issues

Collaborate with Operations, Finance, Sales, Legal, and Customer Operations teams to ensure contractual commitments and customer expectations are consistently achieved

Support contract renewals, pricing discussions, and account planning activities to maximize customer value and profitability

Maintain accurate account documentation, forecasts, and customer activity within Salesforce and other business systems

Stay informed of market trends, industry developments, and sustainability initiatives to provide strategic guidance to customers

Contribute to process improvement initiatives that enhance customer experience and operational effectiveness

Mentor and support less experienced team members while fostering a collaborative and customer-focused culture

Bachelor's degree preferred; equivalent professional experience will be considered

5–7 years of experience in account management, relationship management, sales, or another customer-facing business role

Demonstrated success managing strategic customer portfolios and driving customer retention and revenue growth

Strong experience building executive-level customer relationships and influencing business outcomes

Experience managing contract renewals, business reviews, and customer performance reporting

Excellent communication, negotiation, and presentation skills

Strong analytical and financial acumen with the ability to interpret performance data and identify growth opportunities

Proficiency with Salesforce CRM and Microsoft Excel

Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment

Ability to work independently while collaborating effectively across cross-functional teams

Fully remote position with the flexibility to work from anywhere within the United States

Up to 30% travel required for customer meetings, business reviews, and internal meetings

Significant collaboration with Operations, Finance, Legal, Sales, and Customer Operations teams

Opportunity to manage strategic enterprise customer relationships while contributing to long-term company growth

Fast-paced, customer-focused environment requiring strong communication, business acumen, and problem-solving skills

Competitive Compensation

Annual Bonus Plan at Every Level

Continuous Learning and Development Opportunities

401(k) Retirement Savings with Company Match; Immediate Vesting

Medical & Dental Insurance

Vision Insurance (Company Paid)

Life Insurance (Company Paid)

Short-term & Long-term Disability (Company Paid)

Employee Assistance Program

Flexible Spending Accounts/Health Savings Accounts

Paid Time Off (PTO), Including Birthday Off, Community Volunteer Hours, and a Friday Off in the Summer

7 Paid Holidays

At Waste Harmonics Keter, we celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome candidates from all backgrounds to apply.