Relationship Manager

Role summary

Wealth management and customer relationships

• Attain international wealth management qualifications required by the bank’s standards.
• Conduct structured wealth meetings using fact-finding, risk profiling, and recommendations.
• Complete regular financial reviews and provide timely wealth management statements.
• Acquire customers and grow wallet share, assets, liabilities, investments, and total relationship value.
• Act as the primary contact for banking needs and provide personalized service.
• Conduct regular customer calls, meetings, and visits; resolve requests, enquiries, and complaints within service standards.
• Use customer insights and analytics to identify relationship-deepening and cross-selling opportunities.
• Solicit customer feedback and communicate insights to relevant stakeholders.

Portfolio and business development

• Maintain an assigned customer portfolio and provide consistent relationship coverage.
• Prepare portfolio reviews and account plans to identify growth and engagement opportunities.
• Promote liabilities, lending, cards, investments, deposits, and wealth solutions.
• Collaborate with Wealth Management, Private Banking, Product, and Support teams on integrated solutions.
• Support customer experience and segment growth initiatives, events, networking, and business development.
• Perform other duties and special assignments as directed by management.

Customer analysis

• Gather information on prospective and existing customers; analyse creditworthiness, credit data, and financial information.
• Profile customers to identify banking needs and suitable products and services.
• Develop account plans and follow up on identified business opportunities.
• Build competency in CRM, KAPITI, the Digital RM platform, and other banking IT tools for customer analysis.

Competencies and skills

• Drive for results and achievement orientation.
• Customer service orientation and interpersonal effectiveness.
• Teamwork, change orientation, and commitment to high performance.
• Skills include bank policies and procedures, consumer lending, credit card accounts, customer conflict management, relationship management, financial analysis, loan processing, and private client services.
• Skills include financial product knowledge, product and service knowledge, and oral and written communication.

Education

• A bachelor’s degree is preferred, preferably in a business-related major.