Relationship Coordinator Bequests (2508)

Requisition ID 2508 Posted

Great fundraising starts with great relationships.

We’re looking for a Bequest – Senior Relationship Coordinator who knows how to build trust and create genuine connections with supporters. In this role, you’ll independently manage and grow relationships with confirmed and prospective bequest supporters, creating personalised experiences that help people feel valued, informed and connected to the work of The Fred Hollows Foundation.

You’ll lead thoughtful and sometimes sensitive conversations, coordinate supporter engagement and help nurture relationships that may develop over many years. You don’t necessarily need to be a bequests expert. You will, however, understand fundraising and be genuinely curious about people, their stories, what matters to them and what inspires them to support a cause.You’ll bring an empathetic ear, warmth and sound judgement, alongside the confidence to manage a portfolio, build trusted relationships and recognise opportunities to deepen a supporter’s connection with our work. If you’re a relationship builder, fundraiser and people person who wants to bring your experience to a purpose that matters, we’d love to hear from you.

About the role

Reporting to the Relationship Specialist – Bequest, you’ll independently manage and grow relationships with confirmed and prospective Bequest supporters, helping them feel valued, informed and connected to The Fred Hollows Foundation and our mission to end avoidable blindness. You’ll be at the heart of our supporter relationships, connecting with people by phone, email and mail, having thoughtful and sometimes sensitive conversations, and creating personalised experiences that deepen their connection with our work. But relationships are only part of the picture. You’ll also help bring supporter events and campaigns to life, contribute to our Gift in Memory program and estate administration, and make sure the information, systems and processes sitting behind our supporter experience are accurate and well managed. Working closely with the Relationship Specialist, Head of Bequests and teams across the Foundation, you’ll help us continually strengthen how we engage and care for our supporters and build sustainable future Bequest income.

What you’ll be doing

Building supporter relationships – develop and nurture meaningful relationships with confirmed and prospective Bequest supporters through personalised, proactive engagement.

Creating great supporter experiences – welcome, thank and follow up with supporters, confidently navigating sensitive Bequest conversations with warmth, empathy and sound judgement.

Bringing engagement to life – coordinate supporter events, Gifts in Wills campaigns, surveys, digital and telemarketing activity and Gift in Memory initiatives.

Supporting estate administration – help coordinate estate matters with care, accuracy and a high standard of supporter service.

Keeping the detail together – maintain high-quality supporter information in Microsoft Dynamics and ensure our records support effective relationship management.

Working across the Foundation – build strong relationships with colleagues across fundraising, Finance, Legal and other teams to create a joined-up supporter experience.

Making things better – contribute to planning, reporting and process improvements that help the Bequest team work effectively and continue to grow.

What you’ll bring

We’re looking for someone who genuinely enjoys connecting with people and understands that great relationships are built through listening, trust, care and consistency. You’ll bring: Experience managing donor, supporter or customer relationships and building relationships over time. The confidence and maturity to handle sensitive or complex conversations with empathy, judgement and cultural respect. Strong organisational skills and the ability to manage competing priorities across multiple teams. Experience working with CRM systems and an appreciation for accurate supporter information, pipeline management and reporting. The ability to coordinate multiple projects or campaigns from planning through to delivery. Confidence working with data and Microsoft Office, including Excel. Experience in fundraising, particularly Gifts in Wills, estate administration or in-memory giving, would be highly regarded.