Registration Manager

At CloserStill, we strive to deliver the best.

We’re on a mission to be the most dynamic B2B events and communities business in every market we serve, bringing people together to learn, connect and grow.

Operating across five regions, we power over 200 market-leading events, publications and brands across Business Technologies, Healthcare, Learning, HR & Education, and Future Transport & Infrastructure.

But what truly sets us apart is our people.

Our teams are diverse, driven, and united by a shared commitment to excellence.

Rooted in our core values of ownership, empathy, teamwork, integrity, and determination, we empower every employee to grow, shape their own path and make a meaningful impact.

Joining CloserStill means being part of something bigger - not just building events, but creating opportunities, connections, and lasting value for the communities we serve.

You're someone who owns platform performance end-to-end.

You don't accept "that's just how it works" you audit it, challenge it, and push for better.

You’re equally comfortable having a difficult conversation with a supplier about service failures as you are getting hands-on to resolve a technical issue.

From time to time, this may mean supporting critical issues outside of normal working hours, particularly around key events and launches.

You understand registration as a customer touchpoint, not a back-office function.

You're detail-focused but strategic,you see patterns across the business and you make recommendations that stick.

You enjoy solving problems that sit at the intersection of technology, vendor management and customer experience.

Act as the central owner of registration, event apps, lead scanning, badge printing and related platforms across all CloserStill portfolios

Manage relationships with external suppliers; challenge them on performance, capability, roadmaps, costs and value

Maintain standards across data capture, permissions, consent and platform configuration

Reduce supplier dependency by building strong internal ownership and technical understanding

Understand the Ecosystem

Apply technical knowledge of APIs, integrations, data flows and platform configuration

Troubleshoot integration issues, data mapping and access problems

Work with suppliers to diagnose and resolve technical issues quickly

Support event teams through setup, testing and go-live with clear escalation routes

Conduct regular audits of registration and event technology across all portfolios

Assess customer journeys, platform performance, costs, risks, gaps and capability

Use audit findings to recommend improvements, consolidations, replacements or retention

Develop clear playbooks and standards that teams can adopt consistently

Monitor platform performance, recurring incidents, adoption and data quality

Turn learnings into supplier actions and service improvements

Make evidence-based recommendations to Product leadership on strategy and investment

Partner with Product teams on customer journeys and with Operations on implementation

Attend priority events onsite where scale, risk, new suppliers or new capabilities require direct support

Be the visible point of contact during critical moments (go-live, issues, new capabilities)

Work closely with event teams to ensure readiness and confidence

Experience managing registration, event technology, ticketing or comparable platforms and suppliers

Strong vendor and account management skills

Commercial awareness,you understand costs, value, and can justify investment

Technical understanding of integrations, APIs, form logic, data mapping and platform configuration

Hands-on troubleshooting ability and calm judgement under pressure

Detail-focused but strategic,you see both the immediate issue and the wider pattern

Willingness to travel to priority events and support onsite

Clear communication,you can explain technical issues to non-technical stakeholders

Experience in B2B events or exhibition technology

Background in platform or product management

Experience with CRM or marketing automation systems

Track record of driving process standardization across organizations

We do not usually offer sponsorship for this role

CloserStill Media reserves the right to request a DBS or credit check should the role require it.

CloserStill Media embrace diversity in all its forms and are committed to continuing to develop a diverse and inclusive environment that encourages collaboration and innovation.

We are an equal opportunity employer.

All applicants will be considered for employment based on merit without attention to age, ethnicity, religion or beliefs, sexual orientation, gender identity, family or parental status or disability status.

We are committed to ensuring an inclusive and accessible recruitment process.

If you require any reasonable adjustments at any stage, don't hesitate to get in touch with our HR team at [email protected].